In Part 2, host Rich Silberberg once again welcomes Jeff Zaino, Vice President of the American Arbitration Association’s Commercial Division, and Virginia Corvey, Director of Operations at JAMS, to dive deeper into user feedback regarding arbitrator performance and its impact upon best practices in commercial arbitration.

Building on the discussion in Part 1, this episode explores user feedback about arbitrators’ handling of specific case management issues and lessons learned, including:

• The rise of pre-selection arbitrator interviews and video introductions—and why parties and arbitrators value them
• The critical importance of conflict disclosures and why “disclose early and often” is the golden rule
• Balancing muscular case management with respect for party autonomy and the fact that arbitration is the parties’ process
• Best practices for chairing three-member tribunals and managing intra-tribunal dynamics, including setting expectations and handling pre-hearing discovery
• The evolving landscape of remote and hybrid hearings post-COVID—and how technology is reshaping arbitration logistics
• Commonly expressed concerns about arbitrator billing practices and recommendations for ensuring transparency, fairness, and user confidence

Whether you’re a neutral, advocate, or arbitration user, this episode offers practical insights into how userfeedback drives improvements in case management.

🔗 Learn more about the College of Commercial Arbitrators and access resources at www.ccarbitrators.org.