Creating Hospitality | A Sertifi Podcast
Creating Hospitality | A Sertifi Podcast
Podcast Description
Over 15 million people work in hospitality and hold the power of creating joy in their hands. In this conversation series, we explore an important question that impacts the journey to joy: how can today’s hospitality leaders create healthy, happy teams categorically capable of helping customers find their joy? We go beyond the basics and discuss fun, unique stories from hospitality leaders to inspire others how to build successful teams, careers, and customer experiences from the start.
Podcast Insights
Content Themes
The show addresses key themes like team building, leadership values, and customer joy, with episodes featuring discussions on core values during crises and the 'leader last' mindset, as exemplified by guests sharing their insights and experiences from the hospitality sector.
Over 15 million people work in hospitality and hold the power of creating joy in their hands. In this conversation series, we explore an important question that impacts the journey to joy: how can today’s hospitality leaders create healthy, happy teams categorically capable of helping customers find their joy? We go beyond the basics and discuss fun, unique stories from hospitality leaders to inspire others how to build successful teams, careers, and customer experiences from the start.
We chat with Anna Blue, former president of AHLA Foundation, about how early lessons in gender equity, racial justice, and politics – including Obama’s 2008 presidential campaign – blend with hospitality’s service-oriented approach.
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