The Workforce Advantage
The Workforce Advantage
Podcast Description
Welcome to The Workforce Advantage, the podcast uncovering bold strategies that are reshaping the future of work. Join us as we dive into the exciting world of Business Process Outsourcing (BPO), where innovative workforce solutions are driving growth and reducing turnover across industries. We’ll introduce you to powerful, outcome-based solutions that challenge traditional views on outsourcing. Hosted by Tim Dupree, each episode features expert conversations with thought leaders and innovators at the forefront of workforce trends and solutions. Learn how businesses can maintain control over culture, streamline operations, cut costs, and scale effortlessly. With real success stories and actionable strategies, The Workforce Advantage equips you to tackle your biggest workforce challenges. Whether you're navigating emerging trends, solving talent retention issues, or exploring offshoring and nearshoring opportunities, this podcast delivers the tools and insights you need to help your business thrive. Tune in and transform your approach to building the workforce of tomorrow!
Podcast Insights
Content Themes
The show focuses on reshaping the future of work through themes such as business process outsourcing, talent retention, and emerging workforce trends. Episodes include case studies, like the one featuring Juan Luevano discussing reverse logistics and transformative BPO models, as well as tools for optimizing operations and insights on advanced technologies that are influencing workforce management.
Welcome to The Workforce Advantage, the podcast uncovering bold strategies that are reshaping the future of work. Join us as we dive into the exciting world of Business Process Outsourcing (BPO), where innovative workforce solutions are driving growth and reducing turnover across industries. We’ll introduce you to powerful, outcome-based solutions that challenge traditional views on outsourcing. Hosted by Tim Dupree, each episode features expert conversations with thought leaders and innovators at the forefront of workforce trends and solutions. Learn how businesses can maintain control over culture, streamline operations, cut costs, and scale effortlessly. With real success stories and actionable strategies, The Workforce Advantage equips you to tackle your biggest workforce challenges. Whether you’re navigating emerging trends, solving talent retention issues, or exploring offshoring and nearshoring opportunities, this podcast delivers the tools and insights you need to help your business thrive. Tune in and transform your approach to building the workforce of tomorrow!
Customer experience starts with the people on the frontlines. The companies seeing the strongest results are the ones investing in their contact center agents.
In this episode of The Workforce Advantage, host Tim Dupree speaks with Shonda Deckelman and Candace Ewens of KellyConnect. Fresh from CCW Week, the largest conference in the contact center space, they share practical insights on how agent support, trust, and empowerment lead directly to stronger customer relationships.
They discuss what agents say they need most, how leaders can build high-performing teams through listening and inclusion, and the measurable outcomes that follow when agents feel confident and valued. This conversation is a clear look at what it takes to strengthen customer experience from the inside out.
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- LinkedIn @KellyConnect
Presented by Kelly
https://www.kellyservices.us/
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Disclaimer
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