The Workforce Advantage
The Workforce Advantage
Podcast Description
Welcome to The Workforce Advantage, the podcast uncovering bold strategies that are reshaping the future of work. Join us as we dive into the exciting world of Business Process Outsourcing (BPO), where innovative workforce solutions are driving growth and reducing turnover across industries. We’ll introduce you to powerful, outcome-based solutions that challenge traditional views on outsourcing. Hosted by Tim Dupree, each episode features expert conversations with thought leaders and innovators at the forefront of workforce trends and solutions. Learn how businesses can maintain control over culture, streamline operations, cut costs, and scale effortlessly. With real success stories and actionable strategies, The Workforce Advantage equips you to tackle your biggest workforce challenges. Whether you're navigating emerging trends, solving talent retention issues, or exploring offshoring and nearshoring opportunities, this podcast delivers the tools and insights you need to help your business thrive. Tune in and transform your approach to building the workforce of tomorrow!
Podcast Insights
Content Themes
The show focuses on reshaping the future of work through themes such as business process outsourcing, talent retention, and emerging workforce trends. Episodes include case studies, like the one featuring Juan Luevano discussing reverse logistics and transformative BPO models, as well as tools for optimizing operations and insights on advanced technologies that are influencing workforce management.
Welcome to The Workforce Advantage, the podcast uncovering bold strategies that are reshaping the future of work. Join us as we dive into the exciting world of Business Process Outsourcing (BPO), where innovative workforce solutions are driving growth and reducing turnover across industries. We’ll introduce you to powerful, outcome-based solutions that challenge traditional views on outsourcing. Hosted by Tim Dupree, each episode features expert conversations with thought leaders and innovators at the forefront of workforce trends and solutions. Learn how businesses can maintain control over culture, streamline operations, cut costs, and scale effortlessly. With real success stories and actionable strategies, The Workforce Advantage equips you to tackle your biggest workforce challenges. Whether you’re navigating emerging trends, solving talent retention issues, or exploring offshoring and nearshoring opportunities, this podcast delivers the tools and insights you need to help your business thrive. Tune in and transform your approach to building the workforce of tomorrow!
Contact centers are evolving—and it’s no longer just about answering calls. It’s about creating flexible, talent-driven environments that lead to better customer outcomes. In this episode of The Workforce Advantage, host Tim Dupree talks with Brian Poelman, Senior Director and Vice President at KellyConnect, about how the company’s virtual-first, people-centric model is setting a new standard.
Brian shares how KellyConnect combines workforce expertise, customized client solutions, and smart technology to empower contact centers and their teams. They also discuss the role of virtual recruiting, maintaining employee engagement in remote settings, and how AI is influencing the future of customer service operations.
If you’re looking for practical strategies to strengthen your contact center and future-proof your workforce, you’ll want to hear this conversation.
Follow Us:
- X @KellyProInd
- Facebook @Kellyservices
- LinkedIn @KellyProfessional&Industrial
- LinkedIn @KellyConnect
Presented by Kelly
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