CEX Talks
CEX Talks
Podcast Description
Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:
✅ Build customer-first brands
✅ Retain talent and boost engagement
✅ Unlock CX/EX synergy
✅ Leverage AI for loyalty and growth
Perfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences!
#CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork
Podcast Insights
Content Themes
The podcast centers on themes of customer experience (CX) and employee experience (EX), discussing topics like hyper-personalization, the impact of AI on communication, and strategies for fostering employee engagement. Notable episode titles include 'Hyper-Personalization: From Contact Center to Interaction Hubs' and 'Voice AI: Transforming Customer Experience', which each delve into innovative trends and challenge prevalent industry paradigms.
Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:
✅ Build customer-first brands
✅ Retain talent and boost engagement
✅ Unlock CX/EX synergy
✅ Leverage AI for loyalty and growth
Perfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences!
#CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork
In this episode of CEX Talks, host Abhinandan Jain is joined by Crystal Broj, a leading voice at the intersection of technology, equity, and healthcare transformation.
Crystal shares her journey as a healthcare technologist and people-first leader rethinking the patient experience not just with new tools, but with a new mindset.
💡 What you'll learn:
Why AI is a tool, not a solution
How to design healthcare experiences that center the human
What DEI really means in healthcare delivery
The hard truths about innovation inside large systems
What Crystal sees as the next frontier for CX in health and beyond
🗣 “You can’t fix patient experience without fixing people systems first.”
Whether you’re in healthcare, tech, or CX, this is a conversation about building systems that truly serve.
#CEXTalks #CrystalBroj #HealthcareExperience #AIinHealthcare #PatientCentric #DigitalTransformation #EquityInCare #FutureOfWork #Leadership #ExperienceEconomy
Disclaimer
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