CEX Talks

CEX Talks
Podcast Description
Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:
✅ Build customer-first brands
✅ Retain talent and boost engagement
✅ Unlock CX/EX synergy
✅ Leverage AI for loyalty and growth
Perfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences!
#CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork
Podcast Insights
Content Themes
The podcast centers on themes of customer experience (CX) and employee experience (EX), discussing topics like hyper-personalization, the impact of AI on communication, and strategies for fostering employee engagement. Notable episode titles include 'Hyper-Personalization: From Contact Center to Interaction Hubs' and 'Voice AI: Transforming Customer Experience', which each delve into innovative trends and challenge prevalent industry paradigms.

Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:
✅ Build customer-first brands
✅ Retain talent and boost engagement
✅ Unlock CX/EX synergy
✅ Leverage AI for loyalty and growth
Perfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences!
#CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork
SummaryIn this conversation @CEXTalks Abhinandan Jain and Casey Denby discuss the transformative impact of AI and digital transformation on workforce development and customer experience. They explore the importance of employee engagement in driving customer satisfaction, the evolving role of AI in the workplace, and the need for continuous training and development to adapt to changing job requirements. The discussion emphasizes the significance of convenience in customer interactions and the future of work as organizations navigate the integration of technology and human skills.Sound Bites“AI is reshaping the entire industry.””Strategy is not delivered in three months.””AI should enhance human performance.”Chapters00:00 Introduction to AI and Workforce Development02:57 The Shift in Customer Experience Across Industries05:49 The Importance of Employee Engagement in Customer Experience08:42 Bridging the Gap: Employee Experience vs. Customer Experience11:31 AI’s Role in Workforce Transformation14:13 Training for the Future: Competence and AI17:48 Addressing Employee Turnover and Engagement Challenges23:01 The Importance of Continuous Learning and Feedback24:01 Consumer Training and Technology Integration24:48 The Role of AI in Enhancing Customer Experience28:11 The Future of Work and Emerging Roles30:52 Empowering Employees for Success34:38 The Evolution of Real Estate Investing36:48 The Changing Landscape of Employee ExpectationsKeywords#AI, #workforcedevelopment, #customerexperience, #employeeengagement, #digitaltransformation, #training, #skills, #futureofwork, #technology, #leadership #cextalks #zenarate

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