CEX Talks
CEX Talks
Podcast Description
Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:
✅ Build customer-first brands
✅ Retain talent and boost engagement
✅ Unlock CX/EX synergy
✅ Leverage AI for loyalty and growth
Perfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences!
#CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork
Podcast Insights
Content Themes
The podcast centers on themes of customer experience (CX) and employee experience (EX), discussing topics like hyper-personalization, the impact of AI on communication, and strategies for fostering employee engagement. Notable episode titles include 'Hyper-Personalization: From Contact Center to Interaction Hubs' and 'Voice AI: Transforming Customer Experience', which each delve into innovative trends and challenge prevalent industry paradigms.
Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:
✅ Build customer-first brands
✅ Retain talent and boost engagement
✅ Unlock CX/EX synergy
✅ Leverage AI for loyalty and growth
Perfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences!
#CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork
his conversation @CEXTalks explores the significant impact of tariffs on consumer behavior and the role of AI in navigating these economic changes. It emphasizes the importance of balancing technology with human intuition in customer service, particularly in contact centers. The discussion highlights the need for transparency and effective communication to maintain trust among consumers and support employees during turbulent times. Ultimately, it presents a vision of how businesses can transform challenges into opportunities for growth and resilience.Chapters00:00 The Impact of Tariffs on Global Trade02:56 Consumer Costs and Economic Pressure06:04 AI's Role in Navigating Tariff Challenges09:04 Innovation Amidst Economic Turbulence11:56 The Impact of Price Hikes on Consumers14:56 Workforce Strain and Employee Anxiety18:00 Navigating the AI Paradox20:44 Building Resilience Through Transparency and Communication21:02 The Frontline of Economic Change23:57 AI as a Game Changer in Contact Centers27:00 Balancing AI and Human Oversight28:30 Transforming Contact Centers for the Future28:40 Blending AI with Human Empathy31:38 Empowering Employees with AI Tools34:46 Navigating Challenges with Agility and Transparency#TheRethinkSeries #CX #AI #EX #ContactCenter #DigitalTransformation #Tariffs #Automation #BusinessStrategy #CustomerExperience #Leadership #employeeengagement #tradewars #cextalks
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