CEX Talks
CEX Talks
Podcast Description
Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:
✅ Build customer-first brands
✅ Retain talent and boost engagement
✅ Unlock CX/EX synergy
✅ Leverage AI for loyalty and growth
Perfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences!
#CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork
Podcast Insights
Content Themes
The podcast centers on themes of customer experience (CX) and employee experience (EX), discussing topics like hyper-personalization, the impact of AI on communication, and strategies for fostering employee engagement. Notable episode titles include 'Hyper-Personalization: From Contact Center to Interaction Hubs' and 'Voice AI: Transforming Customer Experience', which each delve into innovative trends and challenge prevalent industry paradigms.
Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:
✅ Build customer-first brands
✅ Retain talent and boost engagement
✅ Unlock CX/EX synergy
✅ Leverage AI for loyalty and growth
Perfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences!
#CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork
🇵🇭 The next chapter of the Philippines has already begun — and it’s powered by people, purpose, and AI.
In this episode of CEX Talks, host Abhinandan Jain sits down with Jack Madrid, President & CEO of IBPAP (IT and Business Process Association of the Philippines), to explore how the country that built the global BPO industry is now reinventing itself as an AI-driven innovation hub for the world.
They dive deep into:
- Why empathy will always be the Philippines’ greatest export
- How AI is amplifying not replacing Filipino talent
- What “Philippines 2.0” really means for global CX delivery
- The country’s digital transformation and the rise of new leadership in tech
It’s not just a story about outsourcing, it’s a story about reinvention, resilience, and the rise of a nation shaping the future of customer experience.
#CEXTalks #Philippines #AI #Leadership #BPO #FutureOfWork #IBPAP #Innovation #DigitalTransformation #CustomerExperience
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.