CEX Talks
CEX Talks
Podcast Description
Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:
✅ Build customer-first brands
✅ Retain talent and boost engagement
✅ Unlock CX/EX synergy
✅ Leverage AI for loyalty and growth
Perfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences!
#CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork
Podcast Insights
Content Themes
The podcast centers on themes of customer experience (CX) and employee experience (EX), discussing topics like hyper-personalization, the impact of AI on communication, and strategies for fostering employee engagement. Notable episode titles include 'Hyper-Personalization: From Contact Center to Interaction Hubs' and 'Voice AI: Transforming Customer Experience', which each delve into innovative trends and challenge prevalent industry paradigms.
Explore how AI and cutting-edge strategies reshape customer journeys, workplace culture, and employee empowerment. Packed with actionable tips, real-world stories, and expert insights—this podcast reveals how to:
✅ Build customer-first brands
✅ Retain talent and boost engagement
✅ Unlock CX/EX synergy
✅ Leverage AI for loyalty and growth
Perfect for leaders, CX/EX pros, and innovators ready to thrive in the future of work. Follow now for tools to create unforgettable experiences!
#CX #EX #CustomerExperience #EmployeeExperience #AI #FutureOfWork
In this episode of CEX Talks, host Abhinandan Jain sits down with CP Gurnani, Co-Founder & Vice Chairman of AIonOS and former CEO of Tech Mahindra, to explore how AI, skills, and human potential are reshaping the future of work and customer experience (CX).
From declaring the end of headcount as a measure of IT success to building AI-native enterprises, CP shares insights from four decades of leadership and transformation. The conversation covers the shift from vanity metrics to value creation, the challenges in procurement and buyer behavior, and the importance of his 3Ps framework: Purpose, People, and Performance.
CP also discusses launching AIonOS with InterGlobeEnterprises, closing the global talent gap through skills and reskilling, and why AI will ultimately create more jobs than it replaces. He highlights how technology can drive inclusivity, education, and social good, while pointing out emerging opportunities in agritech, defense tech, tourism, and AI powered storytelling.
This wide-ranging conversation blends leadership lessons, innovation insights, and rapid-fire fun — including CP’s favorite apps and which Sholay character he would play if the movie were remade today.
🔑 What You’ll Learn
- Why headcount is dead and outcomes matter more
- The 3Ps framework: Purpose, People & Performance
- How to build and scale AI-native enterprises
- Closing the talent gap with skills & reskilling
- Myths vs. realities around AI and jobs
- Big opportunities in agritech, defense, tourism & AIstorytelling
- CP’s leadership journey and advice for future innovators
🎙 Chapters
00:00 Opening: Kitne Aadmi The & AI Headcount Debate
00:57 Welcome & Introduction to CP Gurnani
02:38 Beyond Headcount: Measuring Outcomes & ValueCreation
05:42 Procurement, Buyer Behavior & AI Adoption
09:37 CP Gurnani’s Journey: From Neemuch to Tech Mahindra Turnaround
12:00 Purpose, People & Performance: The 3Ps Framework
14:40 Building AIONOS: Making Enterprises AI-Native
17:23 Closing the Talent Gap: Skills, Reskilling & Universities of the Future
23:01 AI & Jobs: Myths, Realities, and New Opportunities
25:48 AI for All: Education, NGOs & Driving Inclusivity
33:31 Rapid Fire & Final Advice: Refresh, Refresh, Refresh
#CEXTalks #AI #FutureOfWork #CustomerExperience #Leadership #AIonOS
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