CXO Spotlight: Growth, Influence & Leadership in B2B
CXO Spotlight: Growth, Influence & Leadership in B2B
Podcast Description
Welcome to CXO Spotlight, the podcast by Flywheelr that highlights the journeys of CXOs, founders, and innovators shaping the future.
Discover actionable insights on personal branding, leadership, and growth through candid conversations with industry pioneers. Whether you’re scaling a startup or building your influence, each episode offers stories and strategies to inspire your journey.
🎙 Powered by Flywheelr, where thought leadership begins.
Podcast Insights
Content Themes
The podcast centers around personal branding, leadership, B2B marketing, and growth strategies, with episodes exploring topics such as unconventional marketing tactics for fintech startups, product-market fit for early-stage companies, and the future of AI in corporate marketing. Examples include discussions with industry leaders on AI-driven marketing pivots and managing customer relationships in a tech-driven economy.
Welcome to CXO Spotlight, the podcast by Flywheelr that highlights the journeys of CXOs, founders, and innovators shaping the future.
Discover actionable insights on personal branding, leadership, and growth through candid conversations with industry pioneers. Whether you’re scaling a startup or building your influence, each episode offers stories and strategies to inspire your journey.
🎙 Powered by Flywheelr, where thought leadership begins.
Description:
What does it take to build the AI-powered brain of one of the world’s biggest banks?
In this episode of CXO Spotlight, Chirag Khanijau sits down with Shuchi Agrawal, Head of Global Provisioning, Automation, & Tooling at Citibank’s Chief Data Office – and one of the Top 40 Most Influential Data Leaders in U.S. Finance (2025).
They unpack:
✅ How Citibank is using AI & GenAI to reimagine customer experience
✅ What “conversational banking” will look like in the next 5 years
✅ The real-world challenges of deploying AI at enterprise scale
✅ Choosing the right data tools in a noisy tech ecosystem
✅ Building explainable, transparent, and bias-free ML systems
✅ Shuchi’s leadership philosophy that helps retain top tech talent
Moments to Watch:
02:06 – Are We Saying Goodbye to Apps? Hello, Voice Banking!
02:35 – What Banking Will Feel Like in 5 Years
04:01 – No More Hold Tone: AI That Saves You 5 Minutes
05:20 – Bots That Sell Better Than Humans?
08:20 – AI Without Clean Data? Might As Well Burn Your Budget
11:19 – Why You Must Build Explainable AI from Day One
12:56 – Biggest AI Failures
16:52 – Too Many Tools, Not Enough Impact
22:24 – The Governance Game: AI vs. Global Regulation
25:53 – The At-Scale Leadership Secret
Whether you’re a Chief Data Officer, AI leader, banking executive, or technology builder, this episode is packed with insights on how to navigate the future of finance with responsibility and innovation.
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