Fish Innovation Podcast

Fish Innovation Podcast
Podcast Description
Ben Fish is a seasoned product executive with 20+ years in product management, strategy, & innovation. He helps small and mid-sized businesses grow through product development & go-to-market strategies delivering actionable solutions.
Podcast Insights
Content Themes
Covers themes such as data strategy, coaching, marketing, cold outreach, and AI's impact on business, with standout episodes examining the SLASOG framework, pricing and profitability strategies, and the significance of consumer focus in marketing.

Ben Fish is a seasoned product executive with 20+ years in product management, strategy, & innovation. He helps small and mid-sized businesses grow through product development & go-to-market strategies delivering actionable solutions.

Ben Fish chats with Melissa Dinwiddie about her shift from corporate training to creativity in business. They delve into the pandemic’s impact on corporate culture via connection, communication, and creativity. Melissa offers tips on fostering psychological safety and using improv in training. The discussion shifts to AI’s role in enhancing customer service and email, with tools like ChatGPT aiding storytelling and innovation. They cover effective communication, avoiding miscommunication, and the importance of questions. The episode wraps up with Melissa’s contact info and thoughts on fostering innovation.
———-> Check out Melissa's Site!
(0:17) Introduction and Guest Introduction
(1:38) Melissa’s career journey and pivot to corporate training
(8:33) Pandemic impact and the three C’s: Connection, communication, and creativity
(11:32) Psychological safety and creative exercises
(17:11) Improv in corporate training and example activities
(24:52) Transition to AI discussion and applications
(34:31) Improv’s benefits and building resilient innovation cultures
(41:08) Effective communication strategies and importance of clarity
(47:35) The professor’s story and implementing AI in customer service
(53:01) AI’s impact on email correspondence and storytelling
(1:00:01) Using ChatGPT for story prompts
(1:02:03) Contacting Melissa Dinwiddie and her creative work
(1:07:37) Miscommunication with emojis and the motto: Just ask
(1:10:44) Tailoring innovation strategies and understanding client needs
(1:12:05) Guest’s closing remarks and final thoughts on innovation
(1:12:34) Encouragement to reach out and closing remarks
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