Pest perspectives EP 19 – Mark Porter – Porters Pest Control LTD

Mark Porter’s Porters Pest Control

Porters Pest Control is a family-owned business launched by Mark Porter in 2017. Since then, it has grown into a strong 10-person team operating across London and even offering support to fellow pest controllers as far down as the South Coast.

Mark has over 20 years of experience in the pest management industry. He’s incredibly proud of the brand and reputation that Porters Pest Control has built. As a team, they truly love what they do and are committed to delivering the very best service to their sites and clients.

Their fleet includes:

• 3 amazing vans

• 2 discreet (and equally amazing) cars

• 2 rapid-response mopeds

In This Podcast, Learning points mentioned

• • Mark emphasized that customers remember how they felt, not just what you did.

  • Clear communication, rapid response, and genuine care are what build strong, loyal relationships.

  • Mark built his brand with community visibility, personal branding, and a consistent local presence.

  • UK pest controllers can thrive by becoming a trusted local name rather than just another contractor.

  • Positive Google reviews, referrals, and social proof drive the majority of new business.

  • Delivering consistent, quality service earns long-term credibility and online presence.

  • Porter’s approach uses authentic, down-to-earth messaging, including storytelling and personality.

  • In a crowded UK market, pest control firms should avoid generic messaging and focus on local relevance.

  • A tight, well-trained team can offer better service and flexibility than larger companies.

  • Small firms have the advantage of direct leadership visibility and faster decision-making.

For all podcast links please click below

https://linktr.ee/pestperspectivespodcast