In this episode, we sit down with Iris Verdi, Director of Strategic Accounts for Healthcare at KBS, to explore the critical role of environmental services in patient safety. 

With more than 25 years of experience in hospital operations and EVS leadership, Iris shares how the focus in healthcare has shifted from “looking clean” to ensuring true disinfection and compliance. She opens up about the ongoing challenge of balancing patient flow with thorough cleaning, her personal experience as a patient in an unclean hospital environment, and why empowering frontline staff is key to infection prevention. From operating rooms to emergency departments, Iris highlights the need for better training, leadership engagement, and investment in cleaning as part of quality care.

Whether you’re a healthcare professional, facilities leader, or patient advocate, this candid conversation underscores why clean environments save lives.