In the newest episode of PoolSide, we explore how everyday behavior can shape workplace culture, employee retention, organizational risk, and public trust.Host Michelle Bechamps of Bechamps & Associates is joined by Sarah Curtis, Loss Control Training Consultant with Public Entity Partners, whose work helps public entities strengthen organizational performance by supporting individual growth. Together, we discuss:

• Why incivility belongs in a risk management conversation

• How unchecked behavior can escalate into complaints, turnover, grievances, and liability

• The difference between intent and impact

• Why empathy does not require agreement

• How self-awareness can change the way we navigate conflict

• The role pools can play in helping members build healthier workplace cultures

We may not be able to change the tone of the entire country overnight. But we can influence what happens in our staff meetings, boardrooms, public offices, and conversations with the communities we serve.