“Conflict isn’t positive or negative, it’s neutral. It’s what you do with it that determines the outcome,” says Dina Lynch Eisenberg, founder of Talkola, a new AI-powered simulator designed to help leaders practice and improve their conflict resolution skills. In this lively Filling You In conversation with Dr. Anushka Gaglani and Dr. Abhishek Nagaraj of Areo Dental Group, Eisenberg draws on her decades of experience as an ombuds, mediator, and organizational health expert for clients such as Twitter, Bank of America, and Coca-Cola, to reveal how the superpower of “conflict readiness” can be a competitive advantage for dental practices and other teams, especially when it comes to employee retention. She also illuminates the often overlooked factor of “shadow friction” that erodes trust and productivity over time. Tune in to find out how Talkola’s AI coaching environment helps leaders build confidence through realistic role-play, turning avoidance into empowerment and workplace friction into growth. 

With a mantra of “less drama, more dentistry,” Dina also addresses:

• Tips for turning tension into teamwork.
• How developing conflict skills protects culture, profit, and peace of mind.
• Why conflict readiness is the next frontier of organizational resilience.

Mentioned in this episode:
Talkola

Areo Dental Group