Humanity At Scale: Redefining Leadership

Humanity At Scale: Redefining Leadership
Podcast Description
Welcome to Humanity at Scale: Redefining Leadership Podcast! Join Bruce Temkin, a trailblazer in human experience management, as he reimagines leadership for today’s dynamic world—proving that true success begins with prioritizing people, including employees, customers, and the communities you serve.
In each episode, Bruce dives into the practices, mindsets, and stories that help leaders drive exceptional success—while creating a more humane and impactful world. How can neuroscience and behavioral economics shape better decisions? How are successful leaders balancing organizational goals with positive human impact? And how can we lead in ways that truly inspire humanity?
From candid conversations with executives to breakthrough insights from experts, Humanity at Scale is your ultimate guide to leading with purpose and empathy. Whether you’re a seasoned executive or an emerging leader, it will equip you with the tools and inspiration to redefine success—for yourself, your organization, and humanity.
Podcast Insights
Content Themes
The podcast focuses on innovative leadership practices, human experience management, and the intersection of design with societal well-being. Episodes discuss themes such as the role of neuroscience in decision-making, the transition from profit-driven metrics to humanity-centered design, and the balance between organizational goals and human impact, with specific episodes like the one featuring Don Norman on rethinking design’s societal role.

Welcome to Humanity at Scale: Redefining Leadership Podcast! Join Bruce Temkin, a trailblazer in human experience management, as he reimagines leadership for today’s dynamic world—proving that true success begins with prioritizing people, including employees, customers, and the communities you serve.
In each episode, Bruce dives into the practices, mindsets, and stories that help leaders drive exceptional success—while creating a more humane and impactful world. How can neuroscience and behavioral economics shape better decisions? How are successful leaders balancing organizational goals with positive human impact? And how can we lead in ways that truly inspire humanity?
From candid conversations with executives to breakthrough insights from experts, Humanity at Scale is your ultimate guide to leading with purpose and empathy. Whether you’re a seasoned executive or an emerging leader, it will equip you with the tools and inspiration to redefine success—for yourself, your organization, and humanity.
- How to prevent 20-70% loss of customers and employees in the first 100 days
- Why most leaders wrongly believe money is the primary reason employees leave
- The Eight Emotional Phases framework for building lasting relationships
- How to use the “Balloon Theory” to catch customers before they silently float away
- The six essential communication tools for building genuine emotional connections
- Why investing in “heart count” rather than “head count” is crucial
- Transforming handwritten notes into powerful loyalty-building moments
- The critical difference between measuring ROI on technology versus investing in human connection
Episode Resources:

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