In this episode of Business Made Smarter, host Doug D’Aubrey is joined by Jo and Wayne Pearce, founders of Eaglet Business Systems, for a conversation that bridges ISO standards, AI compliance and the very human challenge of running a business with your spouse.

With over 3,120 successful certifications behind them and 29 years in business, Jo and Wayne bring a wealth of hard-won experience to the table. They also deliver a timely and practical warning about AI tools and GDPR that every business owner should hear.

Key Takeaways

ISO certification is an external stamp on internal quality – not just a box to tick.

Like an MOT for your car, it is a third party confirming that what a business says it does is what it actually does. The right reason to pursue it is to become more efficient and effective, not just to win a tender.

Written communication is non-negotiable when you work with a partner or spouse.

It’s in their own communications procedure – verbal communication (particularly at bedtime) is only recognised once followed up in writing. The result is fewer things falling through the cracks.

A plan does not have to be a straight line – it just has to point somewhere.

Jo describes it as a squiggle that still moves forward. Having that direction keeps you from wasting time and resources going in circles, even when the path is messier than you expected.

Getting out of your own way is the hardest and most important thing a business owner can do.

Wayne says surrounding himself with the right people – masterminds, consultants, accountability partners was what changed that. You can’t know what you don’t know and nobody grows without support.

Key Moments

“The reason to get ISO is to improve your effectiveness, efficiency and become better at what you do.”

“If you plan it, you are not going to waste time and a load of money realising something’s not right.”

“I asked Claude: are you compliant with the Data Protection Act 2018 and GDPR? It said no.”

About the Guests

Eaglet Business Systems Ltd helps organisations achieve and maintain ISO standards through practical support, auditing and consultancy. Founded in 1997 by Wayne Pearce, the business brings specialist knowledge across ISO9001, ISO14001, ISO22301, ISO27001 and ISO45001. Wayne is an experienced ISO specialist and lead auditor, while Jo Pearce, who joined in 2004, oversees client care, daily operations and business growth. Together, Jo and Wayne provide a hands-on, approachable service that helps clients build better systems with confidence.

Eaglet Business Systems:https://ebs4iso.co.uk/

About the host

Doug D’Aubrey, founder and Managing Director of Executive Training and Consultancy (ETC), leverages extensive senior management experience to help businesses across the UK and Europe. With tailored consultancy packages ranging from short-term projects to 3-year growth programs, Doug aids companies in improving operations and achieving results. Doug’s success lies in his honest communication with leaders, identifying strategies to enhance management skills and optimise service delivery for measurable outcomes.

Take advantage of a FREE 2-hour Business Review with ETC’s expert consultants to identify goals, tackle challenges, and create a clear plan for growth. Visit https://exec-tc.com/ to book your review.

Hosted on Acast. See acast.com/privacy for more information.