My Favourite CX
My Favourite CX
Podcast Description
Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt.
Podcast Insights
Content Themes
The podcast focuses on customer experience, with episodes showcasing individual experiences and insights from industry professionals. Topics include personal anecdotes around customer service excellence, such as the refrigerator incident shared by Sarah Caminiti and international experiences narrated by Craig Stoss.
Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt.
For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk
What does a career in CX leadership teach you? Clive Sawkins, CEO of Digital Barriers, joins the podcast to talk about his career in technology, the balance between automation & human contact, and why everything should ultimately start and end with the customer experience.We then discuss Clive’s favourite customer experience at Goodwood, discussing how attention to detail, consistent delivery and managing the many variables of a large event have helped create an experience that keeps him coming back.
To connect with Clive head to LinkedIn – https://www.linkedin.com/in/clive-sawkins-22838/
To find out more about Digital Barriers, head to their website – https://digitalbarriers.com/
For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/
Photo credit to Heather Bloomfield, thanks Mum :)
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