Most of what makes an expert good at the job was never written down. Ken Sanford, who leads go-to-market and commercial strategy at Clarifeye, argues that this tribal knowledge is the part of the AI context layer nobody talks about, because document retrieval is close to solved and the judgment to interpret those documents still lives in people's heads.

Ken and David Sweenor go back to their SAS days. They get into how Clarifeye's AI interviewer, Clara, pulls expertise out of people by hunting for edge cases and exceptions, and why the most tech-forward people in a company are the wrong ones to write its AI skills. Ken also explains why the memories your AI harness builds amount to your judgment, why your company should own them, and where he thinks the next generation of experts comes from.

What you will learn:
1. Why near-perfect document retrieval still leaves AI without the judgment to interpret what it finds.

2. How interviewing experts about exceptions, five or ten minutes a day, captures knowledge a wiki never will.

3. Why the people with 25 or 30 years of intuition should shape your AI skills, and how to make that capture a pull.

4. Why owning the artifacts your AI harness builds lets a company move between models and tools.

Chapters:

0:00 Intro

1:17 Ken Sanford and Clarifeye

2:29 A surfboard at the trade show booth

3:42 Iron Man 3 extras and a first job in Naples

5:58 Tribal knowledge and the unstructured data problem

8:20 How Clara runs an expert interview

10:51 Kids, chatbots, and sycophantic AI

12:02 Do experts resist? Harness memories as your judgment

13:29 Where customers start: onboarding and software migrations

15:20 Data, context, and the reasoning layer

16:17 Keeping knowledge current, and banning the word ”ship”

18:58 Would leaders use AI to replace themselves?

19:50 The wrong people are writing your AI skills

22:16 Where the next generation of experts comes from

24:41 Hand integration and the skills we lose26:16 Hiring for agency27:32 ”Just quit your company” and a team of 12

29:22 Why process blueprints beat a vector store

30:46 Build your own career knowledge base

31:40 End of days? A techno-optimist view

34:58 West of Jesus and the science of flow

37:05 Where to find Ken

Read the full article: https://tinytechguides.com/blog/data-faces-ken-sanford-ep53-tribal-knowledge-ai/?utm_source=youtube&utm_medium=video&utm_campaign=ep53-ken-sanford&utm_content=description

Connect with Ken Sanford: https://www.linkedin.com/in/ekenomics/Clarifeye: https://www.clarifeye.ai/Connect with David Sweenor: https://www.linkedin.com/in/davidsweenor/

#DataFacesPodcast #TribalKnowledge #AISkills