Insurance carriers seeking to modernize their IT infrastructure are uniquely challenged by a tangled web of legacy systems, client-server apps, and new cloud platforms. In the pursuit of seamless, secure data access, a full ”rip and replace” can seem like the right option. But the complexity, cost, and risk of a total migration often leave carriers stuck in the status quo—at the expense of product innovation, business agility, market competitiveness, customer experience and employee satisfaction. 

In this episode, seasoned industry veterans Phil Ratcliff, Holly Olive and Greg Black join host Brian Klingbeil to challenge the false choice between monolithic modernization and technological stasis. Drawing on decades of hands-on experience, they share practical, proven guidance on what really works—and what doesn’t—when it comes to safely and sustainably building a modern, future-ready insurance IT environment.  

You’ll hear: 

• Why modernization must be a continuous tuning process—not a one-time project 
• The surprising power of a step-by-step approach to change 
• Real-world wins from incremental modernization 
• How embracing the permanence of hybrid can unleash the best of both legacy and cloud 
• Keys to seamless cross-platform data flow—powering everything from CX to AI 
• And more