AI Unscripted
AI Unscripted
Podcast Description
Unveiling the human stories behind AI innovation Join us on 'AI Unscripted,' a captivating vodcast series presented by PwC Belgium that takes a deep dive into the world of artificial intelligence (AI) through the eyes of those who shape it. In each episode, we sit down with visionary leaders, industry experts and everyday individuals who use AI in their work and daily lives. Our conversations go beyond the technical jargon to uncover the rich and diverse human stories that drive AI innovation. From groundbreaking business applications to transformative societal impacts, 'AI Unscripted' offers a holistic view of how AI’s redefining our world. Whether you’re a tech enthusiast, a business professional or simply curious about the future, our vodcast provides unique insights and thought-provoking discussions that highlight the multifaceted nature of AI. Tune in to explore how artificial intelligence is changing industries, communities and personal experiences, one story at a time.
Podcast Insights
Content Themes
This series explores various themes surrounding AI, including business applications, societal impacts, and personal experiences. Examples from episodes include how AI is revolutionizing sports data analysis, predictions for AI's future in business by 2025, and the role of AI in transforming corporate communications, focusing on issues like ethical implications and skills for the future.
Unveiling the human stories behind AI innovation
Join us on ‘AI Unscripted,’ a captivating vodcast series presented by PwC Belgium that takes a deep dive into the world of artificial intelligence (AI) through the eyes of those who shape it. In each episode, we sit down with visionary leaders, industry experts and everyday individuals who use AI in their work and daily lives. Our conversations go beyond the technical jargon to uncover the rich and diverse human stories that drive AI innovation.
From groundbreaking business applications to transformative societal impacts, ‘AI Unscripted’ offers a holistic view of how AI’s redefining our world. Whether you’re a tech enthusiast, a business professional or simply curious about the future, our vodcast provides unique insights and thought-provoking discussions that highlight the multifaceted nature of AI. Tune in to explore how artificial intelligence is changing industries, communities and personal experiences, one story at a time.
Tired of hearing about ”AI transformation” without seeing a clear path to implementation? This discussion takes a different turn. It sets the essential groundwork that makes AI truly effective in insurance. We engage with Heidi Delobelle, CEO of AG Insurance, Belgium's oldest and leading insurer, to explore how AI has been integrated into daily operations while remaining reliable, secure, and transparent.
We focus on where the real value materialises. Heidi reveals that a successful AI strategy goes beyond cost savings to enhance customer experience, streamline distribution, and bolster employee support. We explore hybrid service models in which digital channels manage routine tasks, leaving humans to handle critical interactions. We also delve into how AI and data are reshaping call centres, moving past ”press 1” menus to provide agents with real customer insights, enabling quicker and higher-quality resolutions.
Next, we examine the foundations and risks of AI. Clean data, a unified customer view, a shared sandbox, and central standards prevent chaotic tech and help mitigate AI risks. Heidi highlights the importance of governance, cybersecurity, bias checks, and human oversight for significant decisions and external communications. You'll also hear about a specific use case where AI reduces SME underwriting research from days to minutes, freeing up capacity for growth, along with a five-year perspective on claims automation and prevention-focused insurance.
If this conversation has sparked new ideas on applying generative AI, data governance, and responsible AI in your organisation, subscribe, share the episode and leave a review.
Join us and listen to all episodes on www.pwc.be/aiunscripted
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