Multifamily Elevated
Multifamily Elevated
Podcast Description
We dig into the "How" and the "Who" of Elevated Operations. From Centralization, Tech Stack, Leadership, Development, Acquisitions, Operations, Marketing, Facilities, CX and everything in between, we dig into the do's and don'ts of running and growing a successful multifamily business.
Podcast Insights
Content Themes
The podcast covers a variety of topics including leadership strategies, employee engagement, operational excellence, mentorship, and the challenges facing affordable housing. Specific episodes examine issues like mental health barriers in communities, the transition from aggressive sales tactics to relationship-building, and the importance of hiring the right personnel through intentional strategies.
We dig into the “How” and the “Who” of Elevated Operations. From Centralization, Tech Stack, Leadership, Development, Acquisitions, Operations, Marketing, Facilities, CX and everything in between, we dig into the do’s and don’ts of running and growing a successful multifamily business.
What if the key to elevating your multifamily business wasn’t just found in data, systems, or structures—but in your people? In this insightful episode, Suzanne Hopson sits down with multifamily veteran Jessica Fern-Kirkland https://www.linkedin.com/in/jessicafernkirkland/ , whose 17 years of experience in operations and organizational behavior have shaped a powerful approach to leadership and growth. Together, they unpack the deeper layers of what really drives performance in today’s multifamily organizations.
Jessica introduces her transformative Four P’s framework—People, Processes, Platforms, and Paradigms—while offering fresh perspective on how technology, mindset, and culture intersect. This conversation challenges leaders to shift from reactive management to proactive transformation, emphasizing that behind every process is a person, and every platform needs purpose. If you’re a multifamily professional aiming for sustainable success, this episode is your guide to getting there the right way.
In this episode, we cover:
Why should multifamily leaders embrace a human-first approach in today’s evolving landscape?
What the Four P’s framework reveals about aligning people, processes, platforms, and paradigms.
The most successful organizations invest in employee well-being and understand the emotional impact of change.
How leaders can leverage cultural competence and tech alignment to improve engagement and execution.
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