Why can two people hear the exact same message… and walk away with completely different interpretations?

This week on Mpactful Messages: The Let’s Talk About It Podcast, Mayce DelValle and Missy Washam sit down with Kelly Lippenholz, speaker, trainer, coach, and expert in communication and multi-generational workplaces, for a conversation that every leader needs to hear.

Centered around this week’s quote, “Each person tends to bring their personal mindset with them to work, which is why an employer can say one thing, and a teammate from a different generation can hear something else entirely.” – Tim Elmore, they talk about it and unpack why communication breakdowns are often about much more than words.

Kelly shares practical insights into what shapes each generation’s perspective, why assumptions create unnecessary friction, and how leaders can better connect with team members whose experiences, values, and expectations may look very different from their own.

Together, they explore the challenges and opportunities of leading a multi-generational workforce, the importance of curiosity over judgment, and why understanding people as individuals is more powerful than labeling them by generation.

If you’ve ever wondered why your message isn’t landing the way you intended… or how to create stronger communication across your team… this episode will give you practical insights you can apply immediately.

Follow and connect with Mpactful Messages:
Website: www.mpactfulmessages.com
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Instagram: @mpactful_messages
Email: [email protected]

Credits:
Mpactful Messages: The Let’s Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).
Special Guest: Kelly Lippenholz (kellylippenholz.com; LinkedIn)
Edited by Brandon Manzano.