Dealer Driven
Podcast Description
Welcome to Dealer Driven! A podcast all about your industry, from your association, focused on amplifying your success. Join hosts Camron Wilson and Michael Hayes as they explore the daily challenges and opportunities dealerships face and how to navigate through them. These 15 to 20-minute drive-time episodes will highlight the best ideas for opportunities and solutions to operational challenges you face, as well as warn you about issues on the road ahead. If you work in a dealership, this is the podcast for you!
Podcast Insights
Content Themes
The podcast covers a variety of themes relevant to the automotive industry, focusing on operational challenges and opportunities for dealerships. Topics include boosting technician productivity, employee retention strategies, and adapting to industry shifts, with episodes like 'Boost Technician Productivity and Profitability in Your Dealership' and 'Future-Proofing Your Dealership Team for 2025 and Beyond' providing actionable insights.

Welcome to Dealer Driven! A podcast all about your industry, from your association, focused on amplifying your success. Join hosts Camron Wilson and Michael Hayes as they explore the daily challenges and opportunities dealerships face and how to navigate through them. These 15 to 20-minute drive-time episodes will highlight the best ideas for opportunities and solutions to operational challenges you face, as well as warn you about issues on the road ahead. If you work in a dealership, this is the podcast for you!
The Finance & Insurance (F&I) office plays a pivotal role in dealership profitability — but with increased legal scrutiny and evolving customer expectations, success now hinges on building trust through compliance.
In this episode, Chuck Bryant, NADA Academy Instructor, joins hosts Camron Wilson and Michael Hayes to share what actually works inside a high-performing F&I department. From weekly audits and consistent menus to transparent payment conversations, Chuck walks through how dealerships can create a trustworthy, repeatable process that drives results.
He also breaks down how to define real product value, why some offerings put your store at risk, and what to look for when reviewing your current F&I lineup. If you’re focused on improving performance without sacrificing integrity, this episode is for you.
A resource related to this episode’s topic is NADA’s Driven Management Guide on “Voluntary Protection Products: A Model Dealership Policy,” available online here.
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Presented by The National Automobile Dealers Association
https://www.nada.org/

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