Design Executive Council Podcast
Design Executive Council Podcast
Podcast Description
Design Executive Council Podcast is where the sharpest minds in strategic design leadership converge to tackle the industry's most pressing challenges. From strategy, ethics, policy to the evolving role of design in business, we dive deep into the forces shaping the future. We go beyond the headlines to explore the impact of design on technology, business, and humanity. Tune in every other week for candid discussions with top design executives, led by curiosity, insight, and a passion for shaping what’s next.
Podcast Insights
Content Themes
The show delves into topics such as the intersection of design and artificial intelligence, ethical design practices, the evolving role of design in businesses, and strategic decision-making. For example, the pilot episode examines the human experience in relation to AI and the importance of meaningful design metrics.
Design Executive Council Podcast is where the sharpest minds in strategic design leadership converge to tackle the industry’s most pressing challenges. From strategy, ethics, policy to the evolving role of design in business, we dive deep into the forces shaping the future. We go beyond the headlines to explore the impact of design on technology, business, and humanity. Tune in every other week for candid discussions with top design executives, led by curiosity, insight, and a passion for shaping what’s next.
We’ve entered an age where experiences are no longer designed in cycles – they unfold in real time.
In this episode, Gordon Ching sits down with Jeff Gelfuso, SVP, Chief Product and Experience Officer at Qualtrics, to explore how AI and real-time intelligence are reshaping experience management.
Jeff describes this age of AI as a time when consumer expectations for immediacy are colliding with a growing demand for trust and transparency. He explains how design and technology teams are working differently, breaking down silos, connecting feedback loops, and empowering people to respond to insights as they emerge. At Qualtrics, this shift from reactive measurement to always-on experience intelligence is transforming how they understand both customers and employees.
For Jeff, the future of experience leadership lies in designing with AI, not just for it – using automation to elevate human judgment, creativity, and empathy. He challenges organizations to move beyond efficiency metrics and embrace curiosity, anticipation, and purpose as guiding principles for innovation.
Podcast Recorded in September 2025
—————————————————————–
Learn more about the Design Executive Council Membership
Read the AI Report
Sign up for the newsletter
Follow the Design Executive Council on LinkedIn
Connect with Gordon Ching on LinkedIn
Connect with Jeff Gelfuso on LinkedIn
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.