The Frontline Factor: Hearts & Dollars
The Frontline Factor: Hearts & Dollars
Podcast Description
“Frontline Factor: Hearts & Dollars" dives into the real dynamics shaping the frontline workplace—where strategy meets the daily grind. Through engaging conversations with industry experts and frontline leaders, we uncover the challenges, successes, and opportunities that define frontline operations. Whether you’re a business leader, team manager, or frontline worker, you’ll find actionable insights, relatable stories, and fresh perspectives to help bridge the gap between the big-picture strategy and day-to-day realities. Hosted on Acast. See acast.com/privacy for more information.
Podcast Insights
Content Themes
The podcast addresses several critical topics including workforce challenges, strategic alignment in frontline operations, and actionable insights for business leaders and frontline workers. Episodes feature case studies and discussions, such as innovative practices in retail execution and the impact of operational strategies on workforce morale and productivity.
“Frontline Factor: Hearts & Dollars” dives into the real dynamics shaping the frontline workplace—where strategy meets the daily grind. Through engaging conversations with industry experts and frontline leaders, we uncover the challenges, successes, and opportunities that define frontline operations. Whether you’re a business leader, team manager, or frontline worker, you’ll find actionable insights, relatable stories, and fresh perspectives to help bridge the gap between the big-picture strategy and day-to-day realities.
Hosted on Acast. See acast.com/privacy for more information.
Vance Wingate, VP of Internal Communications and Construction at Half Price Books, joins The Frontline Factorto share his 30+ year journey from bookstore floor to the C-suite. He reveals what it really takes to modernize a legacy retail brand—how listening to employee feedback transformed their POS system, why targeting communication is everything, and how trust fuels every successful rollout.
He also shares what Half Price Books learned the hard way about outdated intranets, and why empowering field-tested talent is the key to culture change.
Recorded live at WorkJam Days, this episode is part transformation playbook, part frontline love letter—and absolutely worth the listen.
Hosted on Acast. See acast.com/privacy for more information.
![E08: Vance Wingate | Half-Price Books [Recorded Live at WorkJam Days ’25]](https://assets.pippa.io/shows/678026de7ba57787eb95469f/1748976424705-3c2bab16-7263-4230-8ea6-7bb36f517b83.jpeg)
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