Your office team is either making you money or costing you millions — and most pest control owners have no idea which one it is.

Margaret Garcia, President of Grit PPO, is back and she’s pulling back the curtain on the hidden revenue leaks inside your office. 

Missed calls, weak lead handling, bad booking rates — these “small” mistakes are quietly killing your growth.

If you’re serious about hitting your next million in pest control, this episode is required watching.

🔥 What You’ll Learn:
✅ The real cost of missed calls and poor lead handling
✅ What booking rate your office team should actually be hitting
✅ The #1 mistake killing pest control companies at the $3M mark
✅ How to hire the right CSR and what to look for
✅ The most important move in the first 60 seconds of a customer call

⏱️ Jump to What Matters Most:

00:00 Welcome & Introduction to Margaret Garcia
1:20 How Much Revenue You’re Losing From Missed Calls
3:04 Owners’ Shocking Reactions to Lost Revenue
4:08 The True Cost of Missed Leads
5:38 What Booking Rate Should Your Office Actually Hit?
6:40 What Drives High vs. Low Close Rates
8:08 The Factors Behind Higher Close Rates
10:09 Should You List Pricing on Your Website?
12:23 The Power of Strong Brand Differentiation
14:22 Matching Your Sales Language to Your Website
15:38 Why Call Analysis is a Game Changer
17:38 Real Example: Pivoting From Customer Feedback
19:42 Fast Follow-Up and Learning From Non-Conversions
22:29 Bottlenecks Holding You Back at $3M
25:50 Top 5 Numbers Every Pest Control Owner Must Track
26:14 The Most Expensive Office Mistake When Scaling
27:13 How to Hire the Best Customer Service Rep
29:24 The Most Important Move in the First 60 Seconds
32:00 Is Grit PPO Right for You?

Want results like Margaret’s clients? Work with Grit PPO:
👉 https://www.gritppo.com/

Ready to hit the PCT Top 100 and generate 100,000+ leads per year? Let’s build your growth engine:
👉 https://pestymarketing.com/