Most pest control companies treat the phone like a customer service tool. But what if it could be your best sales weapon?

In this episode, Raymond Kidwell breaks down the sales script framework and inside sales system that helped his company close over $2M in revenue — all before a tech ever showed up.

While there’s no one-size-fits-all script, Raymond shares the exact structure, objections, incentives, and training methods that turn CSRs into closers. If you’re ready to stop wasting leads and start selling over the phone, this is your playbook.

⏱️ Timestamps

0:00 – Intro: Why most pest control companies leave money on the table
0:19 – Meet Raymond Kidwell & his $2M phone sales background
2:43 – How customers want to be sold today (and how most companies miss it)
3:47 – Selling over the phone = closing the deal before the tech arrives
4:21 – Transitioning from in-person to phone sales: Lessons learned
5:20 – Overcoming internal resistance and aligning team incentives
7:30 – Why getting team buy-in matters more than buy-in itself
9:09 – The #1 objection in pest sales (and how AI proves it)
13:03 – Preventing objections through questions and rapport
13:46 – The $2M Phone Script Framework (Full Breakdown)
16:18 – How AI tracks true leads, call outcomes, and missed revenue
22:11 – How to train CSRs to sell (not just serve)
26:28 – Why technical training boosts phone conversion rates
27:43 – The biggest mistake pest companies make with inside sales
30:25 – The hidden cost of not having dedicated phone sales staff
34:26 – Contact Raymond & learn more about Voice for Pest

🔗 Learn more about Voice for Pest: https://voiceforpest.com

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