Join host Paul Edginton as he sits down with Carmel Crouch, long-serving Managing Director of STEPS Group Australia, to unpack a remarkable life devoted to inclusion, leadership, and resilience.

Carmel’s story is one of courage, fierce independence, and relentless drive, from managing four supermarkets at 22, to rescuing a struggling organisation and building one of Australia’s most impactful disability services.

In this episode:
• Growing up with no roadmap for leadership and creating her own

• Overcoming systemic discrimination with empathy, tenacity and pragmatism

• How Carmel turned personal challenges into a national social enterprise

• The vision behind Pathways College and its generational impact on families
• Reflections on succession, legacy and the search for the next right leader

Carmel’s insights cut through management theory and land firmly in lived experience. This is a conversation for anyone leading people, building purpose-driven organisations, or wondering how to turn a “no” into a national movement.

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