In today’s episode of our Podcast Unlocking Aliveness in Leadership Frances and Andy are today in conversation with Sajna Rahman, Customer Experience & Service Leadership | Speaker & Workshop Facilitator | Helping Organizations Create Unforgettable Customer Journeys | Founder, One Team Training | Co-Founder, Tomorrow Meets Today.

Sajna started her corporate career when she was a young mother as a receptionist at Coca-Cola. She feels that her leadership journey began well before the ‘title’ of leader was established, however, citing her family responsibilities, communication skills and general happiness which enabled great, authentic “real” connections.

She moved into account managing and business development positions, expressing how her ‘brand’ allowed her to teach others to fast-track their own careers. Involved with her growing social enterprise, ‘Tomorrow meets Today’ as well, Sajna left corporate life and now focuses on developing people, stating that “It’s all about having the career and personal life that you love.”

Defining leadership, she offers the analogy of the Gandolf character in ‘Lord of the Rings.’ She notes how, although not the principal character, “his presence is always felt” – an example of ‘servant leadership.’ Her own definition is similar – the roll of ‘the guide.’

Sajna feels that her purpose is to develop and inspire future leaders with the traits to make“a difference in the World…. a better place.” She is as passionate about removing the barriers in the corporate world, stating, “If there’s no seat for you at the table, pull up a chair,” emphasising the need to update beliefs continuously.

Her proudest moment was being asked to present graduation awards at a time when she didn’t yet think of herself as a leader! Although keeping quiet then, Sajna is proud to have been a role model to many aspiring Asian girls there.

With reference to embarrassing moments, (of which there are many, she says), the greatest part is learning from them, together with the storytelling they provide. “Owning up” and even “laughing at” yourself saves you. Overall, Sajna derives her aliveness in leadership through balance in all parts of her life, stating that this has “improved with age!”

Sanja’s Top tips:

·     Be visible – promote your personal branding, understanding your core values and embodying them

·     Social Media visibility – LinkedIn is a powerful tool

·     Market yourself – build your network; be articulate; mentor and sponsor.

·     Build your personal boardroom.

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