Confessions of a Shop Owner
Confessions of a Shop Owner
Podcast Description
Confessions of a Shop Owner is hosted by Mike Allen, a third-generation shop owner, perpetual pot-stirrer, and brutally honest opinion sharer. In this weekly podcast, Mike shares his missteps so you don’t have to repeat them. Along the way, he chats with other industry personalities who’ve messed up, too, pulling back the curtain on the realities of running an independent auto repair shop. But this podcast isn’t just about Mike’s journey. It’s about confronting the divisive and questionable tactics many shop owners and managers use. Mike is here to stir the pot and address the painful truths while offering a way forward. Together, we’ll tackle the frustrations, shake things up, and help create a better future for the auto repair industry.
Podcast Insights
Content Themes
The podcast covers themes related to auto repair business management, industry best practices, and personal anecdotes from shop owners. Episodes delve into specific topics like leadership consistency, the four-day workweek, customer service challenges, and implementing new store concepts, highlighting struggles such as embezzlement, team dynamics, and pricing strategies.
Confessions of a Shop Owner is hosted by Mike Allen, a third-generation shop owner, perpetual pot-stirrer, and brutally honest opinion sharer. In this weekly podcast, Mike shares his missteps so you don’t have to repeat them. Along the way, he chats with other industry personalities who’ve messed up, too, pulling back the curtain on the realities of running an independent auto repair shop. But this podcast isn’t just about Mike’s journey. It’s about confronting the divisive and questionable tactics many shop owners and managers use. Mike is here to stir the pot and address the painful truths while offering a way forward. Together, we’ll tackle the frustrations, shake things up, and help create a better future for the auto repair industry.
Today, we play a voicemail from Bryan’s biggest fan. Or shall we say, biggest fan of his feet…oh yeah – and Tonnika Haynes joins to talk shop. And confess things, too.
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00:00 Funny Social Media to Watch
08:50 Overworked and Overcommitted
10:49 “Becoming a Shop Owner” Workshop
13:44 Sales Tactics and Decision Dynamics
19:46 “Unlock Hidden Auto Shop Revenue”
20:50 “Napa Encounter: Charismatic Persuasion”
26:19 “Cultural Fit Over Potential”
27:27 Balancing Tech Skills and Estimation
30:45 Insurance Influence on Repair Shops
35:56 Sibling Roughhousing Consequences
37:15 “Challenging Training for Real Skills”
43:21 EV Safety Certification with Avtech
43:58 Certification Test Opportunity Details
49:11 High-End Carlisle Equipment Discounts
51:05 Busy but Available for Fun
55:57 “Brian’s Foot Finder Request”
Disclaimer
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