Jenn Kerfoot wraps up 2025 with an unfiltered look at what really happened in Medicare Advantage this year—and what's coming in 2026 that should have your attention.

This year stripped the varnish off MA. With 2 million+ members scrambling to find new plans after carrier exits, star ratings becoming balance sheet emergencies, and the proposed 2027 rule threatening to drop most plans by a full star, ”good enough” isn't cutting it anymore.

In this episode, Jenn breaks down:

→ Why AEP 2025 was unlike anything we've seen (7% of MA beneficiaries needed new plans vs. the typical 2%)

→ The proposed 2027 rule changes: Health Equity Index reverting to Reward Factor, administrative measures on the chopping block, and what the industry mapping actually shows

→ Her honest take on CAHPS, triple-weighted measures, and why member experience remains a leading indicator

→ What to do if you feel like your health equity work was ”wasted” (spoiler: reframe how you're thinking about it)

→ Why AI won't save us—and what actually will

Plus: Jenn gets real about balance, burnout, and why this work is hard. Because sometimes you just need someone to say it out loud.

🎧 Stars Unscripted is produced by Press Ganey.