AHWAM Podcast
AHWAM Podcast
Podcast Description
An Hour With A Manager (AHWAM) is a Professional Management Podcast Platform that holds a weekly live discussion every Thursday to support and educate its audience of Professionals, Business Leaders, and Entrepreneurs with good managerial tips, stay up to date with industry updates for the Future of Work, access to the best tools/tips, and provide an easy way to gain access to industry expert willing to support our audience growth through Coaching, Mentorship, and Consulting.JOIN US LIVE EVERY THURSDAY BY 8:00 PM GMT+1 ON LINKEDIN, YOUTUBE, FACEBOOK, OR TWITTER (X)!Click HERE to buy us a Cup of coffee, or shop for any of our MERCH Get bonus content on Patreon Hosted on Acast. See acast.com/privacy for more information.
Podcast Insights
Content Themes
The podcast covers themes such as career transitions, emotional intelligence in business, the importance of soft skills for managers, customer service strategies, and team management. For instance, episodes include discussions on successfully navigating career changes with guests like Anthony Wachira and insights on leveraging emotional intelligence for relationship building with HR expert Austin Agwaraonye.
Welcome to An Hour With A Manager – AHWAM, Africa’s premier media platform delivering practical management and entrepreneurship lessons from Africa’s most experienced leaders, built for professionals and founders who want clarity, direction, and sustainable success. New Episodes out: • Thursdays by 8 PM GMT+1
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What does it really mean to put the “Customer” at the center of Real Estate Experience?
In this episode of An Hour With A Manager Podcast, Ubong Mathew sits down with Michael Brandt a senior Customer Experience expert, Founder, Consultant, and an Educator with over 25 years of experience, to discuss how real estate businesses across the globe can build stronger relationships by communicating honestly, listening better, and responding to what customers actually need not what they need. They discussion highlighted some important key points; Why customer requirements should come before property recommendations; The importance of listening, honesty, and responsiveness; How poor property matching creates frustration and erodes trust; Why leaders must model customer-centric behaviour; The evolving real estate landscape and the impact of remote work; What emerging professionals need to develop a customer-centric mindset; How Customer Journey Mapping can can uncover customer pain points.
At the heart of the conversation our guest left a simple principle “BE CURIOUS ABOUT YOUR CUSTOMERS AND TAKE THE TIME TO UNDERSTAND WHAT THEY REALLY NEED”
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#ahwampodcast #customerexperience #realestate #leadership #podcast #ai #africa #europe
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Disclaimer
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