“Just don’t give up. Everything is figureoutable.” – Amber Gardner

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Episode Summary: In this eye-opening episode of True Grime Stories, Amber Gardner talks about how she went from constantly “putting out fires” to running a streamlined, system-driven cleaning business that thrives without her needing to micromanage every detail.

Amber shares how, in the early years, her days were consumed by emergencies—employee no-shows, client complaints, and scheduling chaos—which left little room for growth or strategy. The breakthrough came when she invested in learning, implemented strong operational systems, and empowered her team to take ownership of their roles.

From creating detailed client preference processes to making sure the right people are in the right seats, Amber reveals how preparation and proactive management now prevent problems before they happen. Her approach has improved both her work-life balance and her company’s steady growth.

This is a must-listen for any cleaning business owner who wants to trade daily chaos for sustainable success.

🧩 Key Topics:

• Amber’s background and entry into the cleaning industry
• Early struggles: constant emergencies, no-shows, and reactive management
• How system gaps hurt both client experience and team morale
• The decision to invest in learning and business coaching
• Creating detailed client preference systems for better service
• Matching the right people to the right roles for smoother operations
• Building a team culture where staff are empowered to solve problems
• Transitioning from firefighting to proactive business management
• The positive impact of preparation and clear processes on growth
• How systems free up time for leadership and strategic planning
• The mindset shift from “I have to do it all” to “My team can handle it”
• Long-term benefits: reduced stress, happier clients, and consistent growth

Guest’s Information: 

• Learn more about The Clean Team: www.thecleanteamportclinton.com
• CBF (Cleaning Business Fundamentals) – A business coaching program that helped understand what was missing and how to build systems that actually work.

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