Overview:Welcome to the *Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick⁠⁠⁠⁠, a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.In this episode, Drew interviews Joel Puthoff, Founder & CEO of Linxy. They explore the critical role of authentic human connection in customer experience and how businesses can create environments that foster real, meaningful relationships. Joel shares his fascinating origin story—from his early days as a student entrepreneur and athlete to coaching CEOs and ultimately founding Linxy, a platform designed to enhance in-person community building.They dive deep into why ”third places” like coffee shops and breweries are becoming vital hubs for connection and how businesses can tap into cultural marketing to become the nexus of their communities. Joel also explains how Linxy helps cut through the noise at events and public spaces, making it easier for people to find relevant, like-minded individuals to connect with—without the awkward small talk.If you're a business leader wondering how to drive long-term loyalty and customer trust through authentic experiences, this episode is packed with actionable insights. Drew and Joel discuss practical ways to humanize customer interactions, why investing in human flourishing is a competitive advantage, and how the future of customer experience is rooted in elevating real-world connections—not just digital convenience.Connect w/ Joel:https://www.linkedin.com/in/joelputhoff/https://linxy.liveConnect w/ Drew & StealthX:https://www.linkedin.com/in/drewhburdick/https://stealthx.co