Building Great Experiences w/ Drew Burdick
Building Great Experiences w/ Drew Burdick
Podcast Description
This is the Building Great Experiences podcast, a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology. Drew Burdick is the host and Managing Partner at StealthX, a consultancy focused on designing, building & delivering great customer experiences. Drew has worked with organizations of all sizes for over 15 years to enhance their CX and design solutions that drive business results. Learn more at stealthx.co & drewburdick.com.
Podcast Insights
Content Themes
This podcast focuses on various themes including customer experience best practices, the integration of technology in customer interactions, and the evolving dynamics of marketing. Episodes specifically tackle topics such as the interplay between marketing and customer experience, the significance of employee engagement on customer satisfaction, and the future of CX in the age of AI, with practical takeaways for business leaders.
This is the Building Great Experiences podcast, a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology. Drew Burdick is the host and Managing Partner at StealthX, a consultancy focused on designing, building & delivering great customer experiences. Drew has worked with organizations of all sizes for over 15 years to enhance their CX and design solutions that drive business results. Learn more at stealthx.co & drewburdick.com.
In this episode, Drew sits down with Michael Trivette, Co-Founder of College Transitions, to explore the evolving landscape of higher education in the age of AI, focusing on the role of College Transitions in guiding students through the college admissions process. The discussion highlights the importance of liberal arts education, the impact of AI on job markets and college admissions, and the significance of building relationships and brand equity in education. The speakers share insights on tools and resources available for students and offer advice on navigating the college experience successfully.
Takeaways
- Higher education is adapting to the challenges posed by AI.
- Liberal arts education is becoming increasingly valuable in a tech-driven world.
- Students should remain open to changing their career paths as they explore their interests.
- Building relationships and brand equity is crucial for educational institutions.
- AI tools are being integrated into college admissions processes.
- The Common App streamlines the college application process for students.
- Students should focus on finding schools that align with their values and goals.
- Engagement on campus is key to a fulfilling college experience.
- The landscape of college admissions is changing rapidly due to technology.
- Long-term investments in brand equity can yield significant benefits for educational organizations.
Chapters
00:00 Introduction to College Transitions and AI in Education
02:42 Michael’s Journey: From Broadcasting to Higher Education
05:30 The Impact of AI on Higher Education
08:21 The Role of Liberal Arts in a Changing Job Market
11:01 Adapting to AI: Universities’ Response
13:49 Embracing AI in College Admissions
15:33 Navigating the Changing Landscape of Education
18:22 Adapting to AI in Education
21:04 Building Brand Equity in a Competitive Market
26:48 The Importance of Long-Term Thinking
30:22 Highlighting Successful Innovations in Education
32:03 The Evolution of College Application Platforms
36:45 Navigating the College Admissions Landscape
43:13 The Role of AI in College Admissions
46:37 Embracing the College Experience
Connect with Mike & College Transitions
Connect with Drew & StealthX
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