Diaspora's Career Challenges
Diaspora's Career Challenges
Podcast Description
Diaspora's Career Challenges dives into the unique career challenges diaspora professionals face. Hosted by Sweta Regmi, topics include cultural fit vs. cultural add, the cost of code-switching, DEIB, and identity struggles. With candid insights, this podcast empowers listeners to succeed while staying true to their heritage.
Sweta is the founder and CEO of Teachndo, an award-winning career strategist featured in over 100 national media outlets, including CBC, CNBC, and WSJ.
Speaker Contact: https://www.teachndo.com/speaker
Free Career Resources: https://www.teachndo.com/free-resources
Podcast Insights
Content Themes
The podcast focuses on key issues faced by diaspora professionals, including cultural fit versus cultural add, the implications of code-switching, diversity, equity, inclusion, and identity struggles. Episodes may include discussions on the challenges of resume whitening, biases in AI hiring practices, and personal narratives about navigating cultural barriers in professional settings.
Diaspora’s Career Challenges dives into the unique career challenges diaspora professionals face. Hosted by Sweta Regmi, topics include cultural fit vs. cultural add, the cost of code-switching, DEIB, and identity struggles. With candid insights, this podcast empowers listeners to succeed while staying true to their heritage.
Sweta is the founder and CEO of Teachndo, an award-winning career strategist featured in over 100 national media outlets, including CBC, CNBC, and WSJ.
Speaker Contact: https://www.teachndo.com/speaker
Free Career Resources: https://www.teachndo.com/free-resources
Ever pressed 2 for French or Spanish to dodge an accent? This episode exposes the not-so-subtle bias behind “accent shopping” in customer service calls. From real-life contact center stories to AI now being used to mask employee accents as digital whitewashing, we dive deep into the uncomfortable truth: It’s not always about comprehension—it’s about who sounds “acceptable.”
So here’s how it goes…
You call a contact center. You don’t press 1 for English—because let’s be honest, you don’t want to get ‘Raj from Bangalore’ or ‘Mei from Manila.’
Nope. You press 2 for French… or Spanish.
Then go, ‘Oops! Meant English!’—knowing that bilingual reps are usually North American-born.
Welcome to Accent Shopping.
It’s not in the handbook, but it’s alive and thriving in every customer service line across North America.
And now?
Companies are using AI to MASK employee accents.
Yes. We’ve gone that far to please a customer.
So I gotta ask:
What will customers complain about now? That the AI sounded too ‘neutral’?
Let’s dive in.”
Listen as we unpack:
Why customers game language menus to avoid international voices
How AI is erasing human identity for “neutral” North American speech
What counts as a “Canadian,” ”American” or “professional” accent
Real examples of bias in call transfers—and who gets deemed “Canadian enough”
Whether you’ve ever been judged for your voice or caught yourself preferring certain accents, this one’s got some real talk you need to hear.
Free Career Resources: https://www.teachndo.com/resources
Diaspora's Career Challenge Podcast Episodes: teachndo.com/podcastepisodes
Book me to speak
Sweta Regmi – https://www.teachndo.com/speaker
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