Jamie Reddick is the Chief Operating Officer of 93-year-old Graybill Medical Group, overseeing over 100 primary care physicians. In this episode, Jamie and Third Way Health CEO Frederik Mueller discuss rebuilding operations from the ground up after a cyberattack, the evolution of operating models in large physician groups, integrating vendor partnerships, and why autonomy and culture are central to designing patient-centered systems.TIMESTAMPS:(00:00) Intro: Healthcare Ops Wave(00:34) Meet Jamie Reddick: COO of a 93-Year-Old Medical Group(02:10) Jamie’s start in healthcare: from records to leadership(04:03) Scaling up and shifting operating models(06:00) Rebuilding operations after disaffiliation and a cyberattack(08:11) Designing a modern, autonomous operations model(10:24) Bringing utilization management and medical records in-house(13:03) The outsourcing balance: vendor strategy and integration(16:00) Jamie’s proudest achievement: continuity through chaos(18:00) Taking care of doctors to take care of patients(19:00) KPIs, system uptime, and staffing metrics(22:00) Managed care metrics and population health(23:40) What operators should focus on in 2025(24:00) How AI is reshaping care delivery and admin tasks(27:00) A day in the life of a healthcare COO🔔 Subscribe to Healthcare Ops Wave for more episodes on the people driving healthcare operations forward!🌐 Learn more about Third Way Health and Jamie’s work:Website: https://thirdway.healthThird Way Health LinkedIn: https://www.linkedin.com/company/third-way-health/posts/?feedView=allJamie’s LinkedIn: https://www.linkedin.com/in/jamie-reddick-586691249/🤝 Work with us:For partnership opportunities, contact us at: [email protected]🎙️ About Healthcare Ops Wave:Healthcare Ops Wave (HOW) dives deep into the humans behind health care operations. Learn from the best operators about growing businesses, streamlining systems, scaling practices, and putting patients first. Brought to you by Third Way Health—subscribe for more!