Conversations in Health and Care Improvement

Conversations in Health and Care Improvement
Podcast Description
Whether you’re a quality improvement professional, a leader in your organisation, or someone passionate about improving health outcomes, join us as we dive deep into the challenges and opportunities we face in delivering the best possible care.
Each episode aims to foster a rich conversation on effective strategies, practical tools, and collaborative solutions that drive real-world impacts in healthcare systems.
Dr Amar Shah, Chief Quality Officer at East London NHS Foundation Trust and National Clinical Director for Improvement at NHS England, and Pedro Delgado, Vice President at the Institute for Healthcare Improvement, host thoughtful discussions with wide-ranging guests from the world of quality improvement, to provide you with actionable insights and highlight best practice that can be replicated in diverse health and care settings.
Podcast Insights
Content Themes
Key themes include health equity, population health, productivity, and the future of quality improvement. Episode four highlights the complex challenge of equity improvement, while episode three examines connections between population health, equity, and social justice, illustrating practical approaches to create a kinder society with specific examples from experts in the field.

Whether you’re a quality improvement professional, a leader in your organisation, or someone passionate about improving health outcomes, join us as we dive deep into the challenges and opportunities we face in delivering the best possible care.
Each episode aims to foster a rich conversation on effective strategies, practical tools, and collaborative solutions that drive real-world impacts in healthcare systems.
Dr Amar Shah, Chief Quality Officer at East London NHS Foundation Trust and National Clinical Director for Improvement at NHS England, and Pedro Delgado, Vice President at the Institute for Healthcare Improvement, host thoughtful discussions with wide-ranging guests from the world of quality improvement, to provide you with actionable insights and highlight best practice that can be replicated in diverse health and care settings.
Explore improvement methods and management systems with episode nine of our new, CPD-accredited podcast series: Conversations in Health and Care Improvement. Whether you are a healthcare professional, a quality improvement professional or simply passionate about improving health outcomes, listen to this podcast to:
- Explore the interconnection and interdependencies of systems and leadership
- Understand that methods matter, but adaptability is key. How should you choose which method to use?
- Discover how value-driven language helps build shared purpose and avoids alienating staff
- Investigate how management systems provide structure, alignment and space for continuous learning and improvement across an organisation
Our guests on this episode are Wendy Korthuis-Smith, Executive Director, Virginia Mason Institute and Jafet Arrieta, Vice President, Institute for Healthcare Improvement.
Join a discussion hosted by Dr Amar Shah, Chief Quality Officer at East London NHS Foundation Trust and National Clinical Director for Improvement at NHS England and Pedro Delgado, Vice President at the Institute for Healthcare Improvement.
This podcast episode is CPD-accredited. To access your certificate of completion, please watch the podcast and complete the self-evaluation and feedback form here
A full transcript can be downloaded here
Visit our website to learn more
Connect with our hosts on LinkedIn:
Amar Shah
Pedro Delgado

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