Conversations in Health and Care Improvement

Conversations in Health and Care Improvement
Podcast Description
Whether you’re a quality improvement professional, a leader in your organisation, or someone passionate about improving health outcomes, join us as we dive deep into the challenges and opportunities we face in delivering the best possible care.
Each episode aims to foster a rich conversation on effective strategies, practical tools, and collaborative solutions that drive real-world impacts in healthcare systems.
Dr Amar Shah, Chief Quality Officer at East London NHS Foundation Trust and National Clinical Director for Improvement at NHS England, and Pedro Delgado, Vice President at the Institute for Healthcare Improvement, host thoughtful discussions with wide-ranging guests from the world of quality improvement, to provide you with actionable insights and highlight best practice that can be replicated in diverse health and care settings.
Podcast Insights
Content Themes
Key themes include health equity, population health, productivity, and the future of quality improvement. Episode four highlights the complex challenge of equity improvement, while episode three examines connections between population health, equity, and social justice, illustrating practical approaches to create a kinder society with specific examples from experts in the field.

Whether you’re a quality improvement professional, a leader in your organisation, or someone passionate about improving health outcomes, join us as we dive deep into the challenges and opportunities we face in delivering the best possible care.
Each episode aims to foster a rich conversation on effective strategies, practical tools, and collaborative solutions that drive real-world impacts in healthcare systems.
Dr Amar Shah, Chief Quality Officer at East London NHS Foundation Trust and National Clinical Director for Improvement at NHS England, and Pedro Delgado, Vice President at the Institute for Healthcare Improvement, host thoughtful discussions with wide-ranging guests from the world of quality improvement, to provide you with actionable insights and highlight best practice that can be replicated in diverse health and care settings.
Explore advanced used of data to support improvement with episode seven of our new, CPD-accredited podcast series: Conversations in Health and Care Improvement. Whether you are a healthcare professional, a quality improvement professional or simply passionate about improving health outcomes, listen to this podcast to:
- Understand how we can leverage the wealth of digital data and information that now exists, to support clinical teams in managing daily tasks while also identifying complex issues that will benefit from improvement effort.
- Explore what we mean by a ‘socio-technical’ system and the role of technology in enabling us to understand and then improve care.
- Recognise that in healthcare improvement, the focus has long been on quantitative data, but with digital records, patient feedback, and other narrative sources, we now have richer insights that can be integrated with numbers to better understand systems.
- Discover real world examples of applying data to support improvement in health and care.
Our guests on this episode are Josh Clark, Vice President, Quality and Safety Operating Systems, Institute for Healthcare Improvement and Dr Raj Ratwani, Vice President, Scientific Affairs, MedStar Health.
Join a discussion hosted by Dr Amar Shah, Chief Quality Officer at East London NHS Foundation Trust and National Clinical Director for Improvement at NHS England and Pedro Delgado, Vice President at the Institute for Healthcare Improvement.
This podcast episode is CPD-accredited. To access your certificate of completion, please watch the podcast and complete the self-evaluation and feedback formhere:
A full transcript can be downloaded here: CHCI Transcript Episode 7.pdf
Visit our website to learn more: https://qi.elft.nhs.uk
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