Conversations in Health and Care Improvement

Conversations in Health and Care Improvement
Podcast Description
Whether you’re a quality improvement professional, a leader in your organisation, or someone passionate about improving health outcomes, join us as we dive deep into the challenges and opportunities we face in delivering the best possible care.
Each episode aims to foster a rich conversation on effective strategies, practical tools, and collaborative solutions that drive real-world impacts in healthcare systems.
Dr Amar Shah, Chief Quality Officer at East London NHS Foundation Trust and National Clinical Director for Improvement at NHS England, and Pedro Delgado, Vice President at the Institute for Healthcare Improvement, host thoughtful discussions with wide-ranging guests from the world of quality improvement, to provide you with actionable insights and highlight best practice that can be replicated in diverse health and care settings.
Podcast Insights
Content Themes
Key themes include health equity, population health, productivity, and the future of quality improvement. Episode four highlights the complex challenge of equity improvement, while episode three examines connections between population health, equity, and social justice, illustrating practical approaches to create a kinder society with specific examples from experts in the field.

Whether you’re a quality improvement professional, a leader in your organisation, or someone passionate about improving health outcomes, join us as we dive deep into the challenges and opportunities we face in delivering the best possible care.
Each episode aims to foster a rich conversation on effective strategies, practical tools, and collaborative solutions that drive real-world impacts in healthcare systems.
Dr Amar Shah, Chief Quality Officer at East London NHS Foundation Trust and National Clinical Director for Improvement at NHS England, and Pedro Delgado, Vice President at the Institute for Healthcare Improvement, host thoughtful discussions with wide-ranging guests from the world of quality improvement, to provide you with actionable insights and highlight best practice that can be replicated in diverse health and care settings.
Explore the role of Artificial Intelligence in Quality Improvement with episode ten of our new, CPD-accredited podcast series: Conversations in Health and Care Improvement. Whether you are a healthcare professional, a quality improvement professional or simply passionate about improving health outcomes, listen to this podcast to:
- Explore how AI could be thoughtfully applied to enhance healthcare quality, reduce clinician burnout, and support safety through tools like AI scribes and diagnostic support.
- Recognise that it will be vital to test all new AI tools using improvement science principles, with a focus on measuring outcomes, applying rigorous evaluation, and being mindful of risk.
- Understand the need to ensure that AI does not widen disparities and inequity, and the need for structured governance.
- Appreciate the potential of AI to deliver transformation in patient safety and quality outcomes.
Our guests on this episode are James Hoffman, Senior Vice President (Quality & Safety), St Jude Children’s Research Hospital, Paul Sharek, Vice President, Chief Quality & Safety Officer, Seattle Children’s Hospital and Chris Longhurst, Chief Clinical and Innovation Officer, UC San Diego Health.
Join a discussion hosted by Dr Amar Shah, Chief Quality Officer at East London NHS Foundation Trust and National Clinical Director for Improvement at NHS England and Pedro Delgado, Vice President at the Institute for Healthcare Improvement.
This podcast episode is CPD-accredited. To access your certificate of completion, please watch the podcast and complete the self-evaluation and feedback formhere: https://forms.gle/i5WugzjZbR3K7KiG6
A full transcript can be downloaded here: https://drive.google.com/file/d/1ol86BIlVGAy5_uH94TjpBgdSwzguoK8P/view?usp=share_link
Visit our website to learn more: https://qi.elft.nhs.uk
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