The Human Connection Podcast
The Human Connection Podcast
Podcast Description
Is your business’s growth stalled? Employee churn eating into your profits? Struggling with customer retention?You need stronger connections.Every Tuesday, connect with an expert who’s sharing actionable advice for building stronger relationships with your customers, clients, and stakeholders. Hosted by Karl Pontau, a storytelling super-connector, content system strategist, and survivor of two childhood brain tumors, this podcast’s mission is to fix the underlying cause of workplace and societal dysfunction: the lack of human connection.
Podcast Insights
Content Themes
The podcast focuses on themes such as workplace culture, employee engagement, customer retention, and the importance of human connection in business. Episodes include discussions on cultural debt with experts like Andie Washington, innovative event strategies with Megan Martin, and authentic marketing approaches with Gina Clementi.
Is your business’s growth stalled? Employee churn eating into your profits? Struggling with customer retention?
You need stronger connections.
Every Tuesday and Thursday, connect with an expert who’s sharing actionable advice for building stronger relationships with your customers, clients, and stakeholders. Hosted by Karl Pontau, a storytelling super-connector, content system strategist, and survivor of two childhood brain tumors, this podcast’s mission is to fix the underlying cause of workplace and societal dysfunction: the lack of human connection.
“We’re not building a widget. We’re dealing with somebody’s loved one, their family member. We’re dealing with really hard topics, and I want to make sure that we never lose that empathy or that compassion of what’s behind our healthcare product.” — Tracy Cobb
In this episode, Karl sits down with Tracy Cobb, Director of Client Success at Continuity Unlock Health, to explore how companies can rebuild human connection and trust in our increasingly digital world.
Tracy shares powerful insights from her 20+ years in healthcare, revealing why that “simple” 10-minute check-in at the start of meetings isn’t a waste of time—it’s the foundation of high-performing teams. She explains how showing up fully present (yes, that means turning off Slack notifications!) creates a ripple effect that reaches all the way to patient outcomes.
From the importance of giving people the benefit of the doubt in digital communication to why treating team members as humans first leads to business success, this conversation is packed with practical wisdom for leaders navigating remote and hybrid work environments.
Key Takeaways:
- How to use digital tools with intention instead of letting them erode connection
- Why your undivided attention is the most powerful gift you can give
- The chain reaction that happens when leaders actively listen to their teams
- Simple ways to create lasting relationships that outlive employment
Perfect for leaders, healthcare professionals, and anyone who believes that behind every screen is a human who deserves to be truly seen.
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You can connect with Tracy Cobb here:
You can connect with Karl Pontau here:
www.thehumanconnectionpodcast.com
https://www.linkedin.com/in/kpontau
https://www.youtube.com/channel/UCUbf_bDWwB9KVrFn5Sj3u2w?sub_confirmation=1
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Disclaimer
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