To thrive career-wise, great designers must also become excellent translators.

That – amongst other gems – is one of the main lessons from today’s special episode of High Agency Women, where we had the pleasure of catching up with Stripe’s dynamic head of design Katie Dill at Stripe Tour in Sydney. Katie’s journey into the design world began growing up in New York with frequent family visits upstate to a small town called Speculator – where a young Katie would find herself solving problems around the house and even building an elaborate, fully-carpeted, light-installed dog-house aged 9.

Today, the Silicon Valley-based executive is more likely to find herself sitting in board meetings advocating for Stripe’s user base from the “design” perspective – a more silent but critical aspect of how humans can delightfully (or not) navigate their way through their online and offline worlds alike. 

But the journey of any high agency woman isn’t just one of clocking wins. Katie also shares a valuable career lesson from her first month at Airbnb on how to earn your team’s trust at a new organisation when you’ve already achieved career success elsewhere.

“I came into Airbnb, and it was evident that there were things that needed to improve with the design organisation and how the design team was working. I came in swinging like okay – let’s make these changes right away,” she recalls.

“The design team were not thrilled. But that whole experience was extremely illuminating. In retrospect, it didn’t matter if my moves were the right ones – the way I handled it at the time was that I lost their trust and I tried to make changes too quickly. I learned [from this experience] how to do a better job of showing my process, what I'm learning and taking in, and how I'm using all of that to make a decision.”

She’s a top designer, a parent, and somehow also picked up her pilot licence in her spare time – with pleasure, here’s Katie Dill.