In this episode you will learn how to build client relationships that outlast contracts, when to say no to a customer to protect your business, how a national delivery network is testing robotics and AI, and what it really takes to stay relevant as the industry changes.

Host Jason Burns sits down with Kevin Truett, EVP of Business Development at Speedy Delivery, a company that started with one blue truck and now runs white glove final mile and pool distribution across the country. Kevin is also a former pastor, an author, a professor, and a humanitarian who has built water wells and schools in East Africa, and this conversation moves between building a delivery business and building a life.

They get into what pool distribution actually is and why it changed the business, why white glove and big and bulky is the hardest work in last mile, and Kevin’s Four Rs framework for relationships: real, relatable, relevant, relational. He explains why saying no to a customer, and even firing one, protects the business, how Speedy is testing warehouse robotics and what automation means downstream, and his take on faith, purpose, and staying relevant as the game changes. He closes with the Las Vegas story behind his book Upgrade and the last to first mindset that drives it.

This episode is brought to you by CXT Software, the intelligent delivery management platform for courier and last mile logistics, helping teams automate dispatching, routing, and customer updates.