The VetStory Podcast
The VetStory Podcast
Podcast Description
A place where we tell stories, often at bars or dinner parties. But occasionally, I promise we’ll talk about something helpful.
Podcast Insights
Content Themes
The podcast focuses on the lighter side of veterinary medicine, covering themes such as unexpected client interactions, personal anecdotes from practice management, and the quirky experiences of veterinary professionals. Episode examples include outrageous HR excuses and the challenges of managing a busy veterinary practice, showcasing a blend of humor and heartfelt storytelling.
A place where we tell stories, often at bars or dinner parties. But occasionally, I promise we’ll talk about something helpful.
In this episode of the Vet Story Podcast, I sit down with Patricia Porter, founder of VEA, to talk about AI in veterinary medicine, missed charges, better workflows, and what it actually looks like when technology helps the team instead of adding one more thing to their day.
Patricia has worked in AI for over 10 years, including human healthcare, automation, and consumer technology. Now she is bringing that experience into Vet Med with VEA, which stands for Veterinary Exam Assistant.
And I will be honest.
At first, there were a lot of AI words.
A lot.
So I made Patricia slow it down and explain it like we were standing in a real clinic, talking to a real practice manager, with a real team trying to get through a real day.
That is where the conversation got really useful.
VEA can listen during a visit, help create the SOAP note, pull in the pet’s history, support treatment plans, help with estimates and invoices, and catch missed charges before they walk out the door.
That part matters.
Because every practice owner knows the pain of hearing, “I thought you added it,” or “I thought someone else did it.”
And then there goes another $50.
Again.
We also talk about how AI should be used responsibly in veterinary medicine. Patricia explains why the veterinarian still needs to be at the centre of the decision making, why AI should suggest instead of replace, and why integration with the practice management system matters.
We get into:
What VEA actually does in a clinic
How it helps with missed charges
Why memory is not a great billing system
How AI can support SOAP notes and treatment plans
Why the vet still stays in control
What clinics should ask before bringing in AI
How declined items can be tracked for future visits
What smarter clinics can do with or without AI
Why integration matters so much
How VEA helps clinics chart smarter, not harder
This episode is for practice owners, managers, technicians, doctors, and anyone who has ever looked at the invoice after an appointment and thought, “Well, that should have been charged.”
Because missed charges are not always a people problem.
Sometimes the system is just asking busy people to remember too much.
You can find VEA at VEAforvets.com.
If you want to be a guest on the Vet Story Podcast, email me at [email protected].
This podcast is brought to you by IVMS, Innovative Veterinary Management Solutions.
Practice ownership should not be this hard.
Visit ivmsolutions.org to learn more.
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