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Senior Animal Services Officer Karla Butler takes us behind the scenes of animal control in Allen, sharing her remarkable journey from California zookeeper to Texas animal services professional. Her stories range from heart-warming to hilarious—from Stacy, the elusive dog who led officers on a three-week chase across the city before becoming a shelter favorite, to the adventures of trying to recapture Nacho after he slipped his leash during a photo opportunity.

Butler offers fascinating insights into shelter operations, explaining how the six-person team handles everything from animal care and adoptions to emergency response and cruelty investigations. The shelter houses not just cats and dogs but occasionally ferrets, birds, bearded dragons, and even chickens—all available for adoption regardless of where the adopter lives. Her description of answering thousands of phone calls annually while managing daily animal care paints a picture of dedicated professionals working tirelessly behind the scenes.

What makes Butler's perspective truly unique is her extensive zookeeping background. Her stories about caring for giraffes, joining a zoo's emergency weapons team, and chasing runaway tortoises provide entertaining context for her current role. This diverse experience prepared her perfectly for Allen's animal control challenges, from netting vultures trapped at Topgolf to wrangling snakes from car engines.

The conversation highlights recent shelter improvements like new turf installation in the dog yards and emphasizes the importance of pet vaccination, microchipping, and proper registration. Butler also discusses resources available for pet owners facing hardship, underscoring the shelter's commitment to keeping pets with their families whenever possible. Want to help? Visit allenpolice.org to learn about volunteer opportunities, fostering through Bose Buddies, and how to support the shelter's mission of finding forever homes for animals in need.