Consumer Lending Perspectives
Consumer Lending Perspectives
Podcast Description
Are you ready to unlock the timely insights on consumer lending from industry leaders? Step into the world of cutting-edge financial innovation and balance sheet strategies with Consumer Lending Perspectives, the must-listen podcast for forward-thinking finance executives. In an era of rapid technological advancement and shifting consumer behaviors, staying ahead of the curve is essential.
Join host Jeff Bogan, CFO at Upgrade and a fintech veteran, as he brings you episodes with C-Suite executives at the forefront of financial innovation. With over a decade of experience in investment banking and fintech, Jeff shares transformative insights into the most pressing issues facing financial leaders today.
We discuss underwriting techniques, loan portfolio management, consumer behavior and macroeconomic adverse selection, advancements in AI and machine learning for credit decisioning, and how big data is transforming real-time strategy adjustments. Explore advanced risk management tactics, from fraud detection algorithms to portfolio diversification, and discover how leading institutions are reshaping financial inclusion.
You'll also learn the latest digital marketing and personalization strategies that help financial institutions compete, as well as state-of-the-art digital fraud prevention technologies. Gain insights into managing liquidity in uncertain times and diversifying funding sources for optimized balance sheet management.
Whether you're a seasoned financial leader or an ambitious professional, this podcast equips you with the knowledge to thrive in the evolving consumer finance landscape. Featuring top decision-makers from banks, credit unions, fintechs, capital markets, and regulators, each episode offers practical advice, lessons learned, and strategies for growth.
Subscribe now to join a special community of financial visionaries and transform your approach to strategic planning, risk mitigation, loan portfolio growth, and income diversification. Discover innovative approaches to managing assets, anticipating market shifts, and expanding revenue streams.
About the Host:
As Upgrade’s CFO, Jeff is focused on building the finance, HR, and real estate functions to support the company’s growth.
Prior to co-founding Upgrade, Jeff built and led the Investor Group at Lending Club, sourcing more than $15 billion in capital from retail, institutional, and financial institutions. His role also involved managing platform funding, balancing investors with borrowers to fund loan products.
Before moving to the Bay Area, Jeff spent 8 years as an investment banker at Morgan Stanley, Greenhill, and SunTrust, where he provided M&A advice and raised capital, primarily for financial institutions.
Jeff holds an MBA from Harvard Business School and a BBA from The University of Georgia. In his free time, he enjoys skiing with his family and watching college football.
Podcast Insights
Content Themes
The podcast covers key topics in the financial sector including underwriting techniques, loan portfolio management, advancements in AI for credit decisioning, consumer behavior analysis, and digital marketing strategies. Example episodes explore data transparency, credit union innovations, and macroeconomic impacts on lending.
Are you ready to unlock the timely insights on consumer lending from industry leaders? Step into the world of cutting-edge financial innovation and balance sheet strategies with Consumer Lending Perspectives, the must-listen podcast for forward-thinking finance executives. In an era of rapid technological advancement and shifting consumer behaviors, staying ahead of the curve is essential.
Join host Jeff Bogan, CFO at Upgrade and a fintech veteran, as he brings you episodes with C-Suite executives at the forefront of financial innovation. With over a decade of experience in investment banking and fintech, Jeff shares transformative insights into the most pressing issues facing financial leaders today.
We discuss underwriting techniques, loan portfolio management, consumer behavior and macroeconomic adverse selection, advancements in AI and machine learning for credit decisioning, and how big data is transforming real-time strategy adjustments. Explore advanced risk management tactics, from fraud detection algorithms to portfolio diversification, and discover how leading institutions are reshaping financial inclusion.
You’ll also learn the latest digital marketing and personalization strategies that help financial institutions compete, as well as state-of-the-art digital fraud prevention technologies. Gain insights into managing liquidity in uncertain times and diversifying funding sources for optimized balance sheet management.
Whether you’re a seasoned financial leader or an ambitious professional, this podcast equips you with the knowledge to thrive in the evolving consumer finance landscape. Featuring top decision-makers from banks, credit unions, fintechs, capital markets, and regulators, each episode offers practical advice, lessons learned, and strategies for growth.
Subscribe now to join a special community of financial visionaries and transform your approach to strategic planning, risk mitigation, loan portfolio growth, and income diversification. Discover innovative approaches to managing assets, anticipating market shifts, and expanding revenue streams.
About the Host:
As Upgrade’s CFO, Jeff is focused on building the finance, HR, and real estate functions to support the company’s growth.
Prior to co-founding Upgrade, Jeff built and led the Investor Group at Lending Club, sourcing more than $15 billion in capital from retail, institutional, and financial institutions. His role also involved managing platform funding, balancing investors with borrowers to fund loan products.
Before moving to the Bay Area, Jeff spent 8 years as an investment banker at Morgan Stanley, Greenhill, and SunTrust, where he provided M&A advice and raised capital, primarily for financial institutions.
Jeff holds an MBA from Harvard Business School and a BBA from The University of Georgia. In his free time, he enjoys skiing with his family and watching college football.
What does it take to innovate in banking today? How do institutions balance cutting-edge technology with customer trust and regulatory responsibility?
In this episode of Consumer Lending Perspective, guest Marc Butterfield, SVP of Market Expansion and New Product Development at First National Bank of Omaha (FNBO), joins Jeff Bogan, host, to explore digital transformation, consumer lending, and the role of AI in reshaping operations and credit modeling.
“It comes back to understanding the what and the why. When you recognize it, if you’re clear on the what and the why, as well as the outcomes you wish to achieve, the further you stray from that, and you realize, I’m just trying to get this done; that’s not the reason we should be doing it. That’s when it becomes crucial to be honest with yourself and your team. The lies you can tell yourself are monumental.” – Marc Butterfield
Marc shares how becoming a “forcing agent” and listening to stakeholders, especially the qualitative component of feedback, drives innovation and more intelligent decisions.
From machine learning in credit modeling to piloting generative AI for employee support, his conversation with Jeff touches on real-world technology use in a regulated space.
Together, they also cover trends such as, tokenized payments and digital wallets, with insights on data infrastructure, partner data, data engineering, and venn diagrams. Listen to learn more! Follow the podcast for episode notifications.
IN THIS EPISODE:
- (00:00) Opening and introduction
- (01:16) Marc Butterfield explains how he earned the American Bankers Innovators of the Year Award
- (03:22) Marc talks about digital innovation, expanding consumer lending, and partnerships
- (09:24) Discussion of the philosophy of banking transformation and technology, and advice on how to get the stakeholders’ buy-in
- (17:45) AI machine learning is helping employee efficiency and internal discussion on initiatives regarding credit cards
- (27:00) The future of banking and Marc’s view on the tariffs and stock markets
KEY TAKEAWAYS:
- Listening to all stakeholders, such as customers, partners, and employees, drives better product development in digital innovation and banking transformation. Clear goals help guide teams, but flexibility in execution allows for innovation and growth.
- AI and machine learning are transforming banking operations and credit modeling, mainly within consumer lending. Tools like internal chat systems boost employee efficiency while maintaining a focus on data security and compliance.
- Before rolling out AI to customers, banks must build internal expertise and guardrails.
- As digital tools like stablecoins and tokenized payments evolve over time, strong data infrastructure becomes key to sustaining innovation in a rapidly changing financial landscape.
RESOURCE LINKS
ABOUT THE GUEST:
As the SVP of Market Expansion and New Product Development at FNBO, Marc Butterfield leads innovation, oversees the Market Expansion Team, and spearheads new product initiatives within FNBO’s Partnership division. Marc holds a bachelor’s degree in business administration, specializing in marketing, from the University of Nebraska at Omaha. His journey started at Nexterna, a wireless technology startup owned by Union Pacific Railroad. With a career at FNBO that began in 2001, Marc has held pivotal leadership roles in Digital Banking, Marketing, Consumer Lending, Credit Risk, and Product Development. His recent projects include the launch of the consumer digital banking app Milli, the innovative transaction enrichment service Ordem, the versatile card-as-a-service platform Bend, and the cutting-edge digital calving book with a visual-based learning algorithm, Cattle ID. Marc has earned the prestigious American Banker’s Innovators of the Year award (2023). He is an active member of the ABA’s Innovation Committee and Investment Committee. Marc is also the recipient of the Key to the City of Omaha!
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