Land and Expand
Land and Expand
Podcast Description
Conversations about business, AI, and customer success.
Podcast Insights
Content Themes
The podcast explores themes related to customer success, AI integration, and retention strategies within SaaS businesses. Notable episodes include discussions on the Critical Customer Care framework for reducing churn, strategies to prevent burnout among customer success teams, and the significance of effective onboarding in product-led growth models. Topics also cover metrics such as ARR, Gross Retention, and nuances of private equity versus venture capital in the software industry.
Conversations about business, AI, and customer success.
Meet Joann Campbell, Head of Customer Experience Strategy at The Home Depot for over 25 years. If you think CX is fluffy and not connected to the business outcomes, this episode is for you.
Learn how the Customers First Initiative drove revenue outcomes and organizational alignment in this massive, distributed organization.
You can connect with Joann on LinkedIn: https://www.linkedin.com/in/jhc03/
Would be honored to have you like and subscribe to Land and Expand wherever you get your podcast.
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