Jaclyn Isaac, an interior designer at Donnie Douglas Designs, built Nest Freight, a new freight-and-receiving platform for the trade, after two costly wake-up calls. While seven months pregnant and managing a high-end install in Fort Lee, New Jersey, she discovered her receiver had left boxes unopened for months, resulting in thousands of dollars in damage and a ruined client experience. Separately, a $900 freight quote for $6,000 worth of hand-carved Italian marble tile came back at $3,000 when it was time to actually ship. A friend with a logistics background, now her co-founder, got the same shipment delivered for $541.

That gap between quoted and actual freight cost is the core problem Nest Freight solves. Jaclyn says her team sees average savings of $150 to $200 every time they requote a shipment, and the long-term goal is to use collective industry volume to negotiate better group rates directly with carriers.

Nest Freight soft launched in March with almost no marketing. Jaclyn’s original goal was 100 signed-up firms; the platform is at about 21 so far, entirely through word of mouth. She and Laurie discuss why adoption has been slower than the savings would suggest: most designers have never thought to requote their own freight, and getting a second quote feels like extra work on top of an already full plate.

The company has expanded into receiving in New Jersey, Southern California and San Diego, and Florida, matching where most of its current users are based. Jaclyn is direct about what makes receiving hard to get right: pricing transparency, since designers routinely get surprise invoices weeks after delivery, and inspection quality, since a generic warehouse may not catch the kind of damage a designer would flag on a high-end piece. She shares an example of spotting small tears in leather on a studio chair that a standard receiver likely would have missed.

The conversation also covers insurance gaps most designers do not consider until something goes wrong, including freight carriers’ low default liability caps and receivers not insuring items in storage on a designer’s behalf. Jaclyn and Laurie both recommend using AI to review vendor contracts and identify actual liabilities before signing.

Jaclyn is offering IDC listeners a discount through Nest Freight, code IDC2026, for one free month.