You, Me, and IBM i
You, Me, and IBM i
Podcast Description
You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business. Alex Marquis ([email protected]) and Kurt Schroeder ([email protected]) welcome your comments, questions, and show suggestions.
Podcast Insights
Content Themes
The podcast centers around themes of technical support, system administration, and customer relations, with episodes like 'What is LUG?' highlighting the input of large companies in directing IBM i development, and 'RGZPFM - Reorganize Physical File Member' detailing database optimization techniques. Additional topics include digital certificates, communication strategies in support roles, and innovations in IBM’s technology like Call Home.
You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business.
Kurt Schroeder ([email protected]) welcomes your comments, questions, and show suggestions.
Josh Majsterski has been helping IBM i customers since 1998, and is currently one of the best Performance analysts IBM i has to offer. On this episode of the podcast. Josh joins us to talk about how customers can help themselves by opening more specific cases, collecting the right data, and even analyze their own issues more effectively using iDoctor. As an added bonus, we get the inside scoop about how Josh saved Christmas in Minnesota, and why visiting customer websites is not always allowed.
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