You, Me, and IBM i
You, Me, and IBM i
Podcast Description
You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business. Alex Marquis ([email protected]) and Kurt Schroeder ([email protected]) welcome your comments, questions, and show suggestions.
Podcast Insights
Content Themes
The podcast centers around themes of technical support, system administration, and customer relations, with episodes like 'What is LUG?' highlighting the input of large companies in directing IBM i development, and 'RGZPFM - Reorganize Physical File Member' detailing database optimization techniques. Additional topics include digital certificates, communication strategies in support roles, and innovations in IBM’s technology like Call Home.
You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business.
Alex Marquis ([email protected]) and Kurt Schroeder ([email protected]) welcome your comments, questions, and show suggestions.
In this episode, we sit down with Nina Ng, an IBM support veteran whose cosmopolitan career has taught her to speak fluently in the language all customers expect: the clear and timely communication of correct answers. From her roots in the Philippines to her life today in Singapore, Nina Ng has built a reputation for technical excellence, empathy, and infectious good humor. Join us for a thoughtful look at what it really means to connect across cultures, one call at a time.
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