You, Me, and IBM i
You, Me, and IBM i
Podcast Description
You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business. Alex Marquis ([email protected]) and Kurt Schroeder ([email protected]) welcome your comments, questions, and show suggestions.
Podcast Insights
Content Themes
The podcast centers around themes of technical support, system administration, and customer relations, with episodes like 'What is LUG?' highlighting the input of large companies in directing IBM i development, and 'RGZPFM - Reorganize Physical File Member' detailing database optimization techniques. Additional topics include digital certificates, communication strategies in support roles, and innovations in IBM’s technology like Call Home.
You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business.
Kurt Schroeder ([email protected]) welcomes your comments, questions, and show suggestions.
Polish technical support expert and Technical Account Manager Dariusz Maliszewski kicks off our first episode of season two. He joins us to discuss his career path, which ebbed and flowed from taking basic support calls, to supporting customers on site, to taking on a unique dual role as both as a support engineer and as a member of the Premium Support and Expert Care team. Along the way, Dariusz shares insights into how IBM TAMs engage with the accounts they oversee to deliver a great support experience, drops some knowledge about NetServer, and still has time to talk about company cars and coffee machines.
Helpful NetServer links:
https://www.ibm.com/support/pages/mapping-drive-i5os-netserver
https://www.ibm.com/support/pages/netserver-best-practices
More information about Expert Care and IBM’s Hardware and Software Maintenance Services
https://www.ibm.com/docs/en/entitled-systems-support?topic=management-expert-care-overview
https://www.ibm.com/downloads/documents/us-en/10a99803f32fd7d6
Disclaimer
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