The LiveChat Factory Podcast
The LiveChat Factory Podcast
Podcast Description
Customer service with up to date technology hacks.
Podcast Insights
Content Themes
Focuses on customer service strategies, technology integration, and industry trends with episodes covering the importance of empathy in service, challenges of outsourcing support, and creative problem-solving in customer interactions.
Welcome to the LiveChat Factory Podcast, your go-to show for all things customer service, digital engagement, and business success. Hosted by Karen Levett, this podcast dives into the latest trends, challenges, and game-changing strategies in the world of customer experience.
Each episode features insightful conversations with industry leaders, business owners, and innovators who share their expertise on customer service, live chat, digital transformation, outsourcing, and the evolving role of AI. We’ll also uncover real-life success stories, lessons learned, and practical tips to help businesses deliver outstanding customer experiences.
If you’re a business owner, CX professional, or anyone who believes in the power of great customer interactions, this podcast is for you. Join us as we explore how to create loyal customers, build efficient support systems, and stay ahead in the digital age.
Your success is our success—let’s chat!
Teenagers are shaping the future of retail – faster, louder, and more opinionated than ever before.
In this episode, Karen chats with Maisie (16), who gives us a brilliantly honest glimpse into how teenagers shop in 2025. From impulse buys and TikTok trends to delivery expectations and bad website design, this conversation is packed with insight for any brand that wants to actually understand how younger generations buy, judge, and share.
We talk:
- Why Shein wins on price but loses on trust
- What makes a brand feel “cool”
- Why bad customer service stops future sales
- Where Gen Z really shares brand feedback (hint: it’s not TikTok)
- And what Maisie would do if she ran her own brand for 24 hours
If you work in e-commerce, marketing, or customer experience — or just want to futureproof your business – this is the episode you didn’t know you needed.
Maisie is the daughter of one of the amazing team members at Live Chat Factory, and this is her podcast debut. She’s an absolute star.
For more information on what we do, please visit https://www.livechatfactory.live/
The Live Chat Factory Podcast is edited with finesse by Mike Roberts of Making Digital Real 🎙️
Disclaimer
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