Your Customer, Your Success
Your Customer, Your Success
Podcast Description
Please join us on "Your Customer, Your Success", the Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer experiences, this podcast is designed for business leaders, solopreneurs, and anyone striving for excellence. Tune in for actionable advice, inspiration, and a bit of fun as you elevate your approach to customer-centric success.
Podcast Insights
Content Themes
The podcast emphasizes themes related to customer experience (CX), customer success, and leadership. Episodes explore varied topics such as the impact of AI on customer service, strategies for building customer loyalty, and the significance of empathy in client relationships, with specific episodes discussing decentralization in CX roles and personal storytelling in the nonprofit sector.
Please join us on “Your Customer, Your Success”, the award winning Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer experiences, this podcast is designed for business leaders, solopreneurs, and anyone striving for excellence. Tune in for actionable advice, inspiration, and a bit of fun as you elevate your approach to customer-centric success.
Want to be a guest on Your Customer, Your Success? Send Gary Marra a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/1726154102094403cb5558fc4
Summary
In this episode, Gary Marra and Chris Hood delve into the concept of Agentic AI, exploring its definitions, misconceptions, and the reality versus the hype surrounding it. They discuss the importance of prompts in AI functionality, the distinction between agentic AI and automation, and the current state of AI applications. The conversation emphasizes the need for realistic expectations regarding AI’s capabilities and the future of technology in this space.
Takeaways
- Agentic AI is often misunderstood and misrepresented.
- Claims about agentic AI are often exaggerated.
- Agentic AI is more about facilitating actions than true intelligence.
- Current AI applications are largely automation, not agentic AI.
- The hype surrounding agentic AI is ahead of its actual capabilities.
- AI should not replace human empathy in customer interactions.
- Real-world applications of agentic AI are still in development.
- The future of agentic AI is promising but requires technological advancements.
- Understanding the difference between automation and agentic AI is crucial.
Chapters
01:07 Introduction to Chris Hood and Agentic AI
03:52 Basic Background and seeing through the hype
05:31 Definitions and Confusions Agentic AI vs. Automation vs Autonomy
11:02 Agentic AI vs. Automation vs Autonomy: Prompts & What’s the Difference?
11:21 Debating the usefulness of Real-World Applications of Agentic AI
20:39 Customer First, Technology Last, AI Maybe
25:10 Current Real World Examples, Do they exist?
28:38 The Difference Between Automation, Agents, and Agentic
31:45 Current State and The Outlook for the near future
🔗 Connect with Chris Hood
- 📖 Book: Infailible: Harnessing the Power of Failure in Digital Business
- 🌐 Website: https://chrishood.com/
- 📱 LinkedIn: chrishood
- 🐦 Twitter: @ChrisHood
🔗 Connect with Gary Marra:
· LinkedIn: https://www.linkedin.com/in/gary-marra/
· Marra CX Hub: https://marracxhub.com/
· YouTube: YCYS YouTube Page
Disclaimer
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