Your Customer, Your Success
Your Customer, Your Success
Podcast Description
Please join us on "Your Customer, Your Success", the Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer experiences, this podcast is designed for business leaders, solopreneurs, and anyone striving for excellence. Tune in for actionable advice, inspiration, and a bit of fun as you elevate your approach to customer-centric success.
Podcast Insights
Content Themes
The podcast emphasizes themes related to customer experience (CX), customer success, and leadership. Episodes explore varied topics such as the impact of AI on customer service, strategies for building customer loyalty, and the significance of empathy in client relationships, with specific episodes discussing decentralization in CX roles and personal storytelling in the nonprofit sector.
Please join us on “Your Customer, Your Success”, the award winning Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer experiences, this podcast is designed for business leaders, solopreneurs, and anyone striving for excellence. Tune in for actionable advice, inspiration, and a bit of fun as you elevate your approach to customer-centric success.
Want to be a guest on Your Customer, Your Success? Send Gary Marra a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/1726154102094403cb5558fc4
In this Thanksgiving solo episode, Gary breaks down one of the most fundamental concepts in the culinary world — mise en place (“everything in its place”) — and shows how it offers a powerful operating principle for customer experience, client success, and leadership.
Using stories from busy kitchens, real-world onboarding challenges, and decades of experience working with complex institutional clients, Gary explores why:
- preparation is a key to CX strategy
- inconsistency comes from lack of readiness
- teams are overwhelmed because processes are underprepared
- customers can feel your chaos even if they never see it
Whether you’re a CX leader, a founder, a client-facing professional, or simply trying to bring more order to the chaos in your work, this episode gives you a practical and memorable framework.
🍽️ What You’ll Learn
• Why mise en place is a key CX discipline
How a restaurant’s prep work translates directly to onboarding, handoffs, and client communication.
• The real causes of inconsistent customer experience
It’s (almost) never talent. It’s almost always preparation.
• Why great CX is built before the customer ever shows up
Preparation reduces chaos, risk, and escalations as it multiplies trust.
🔗 Connect with Gary
LinkedIn: https://www.linkedin.com/in/garymarra
Podcast on Spotify: https://open.spotify.com/show/7pTZksMmQPwZJSeryfK5Xm
Disclaimer
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