Tater Talk

Tater Talk
Podcast Description
Learn about the “Why Lamb Weston” story in a memorable way with experts from across the organization.
Podcast Insights
Content Themes
The podcast focuses on topics related to premium products, customer service, and innovative agricultural practices, with episodes like 'Premium Potatoes' discussing sustainable farming methods and 'Our Premium Promise' highlighting customer commitment and product quality.

Learn about the “Why Lamb Weston” story in a memorable way with experts from across the organization.

In this episode, we’re excited to talk with Hailey Krumland about our Quality here at Lamb Weston. Visit our website at https://tater-talk.transistor.fm/ and listen to learn more! Visit the link to let us know about other topics you’d like us to talk about on the show! https://forms.office.com/r/vYdvjXmKpP
Five Key Takeaways:
- Sampling and Testing: Multiple checkpoints for testing raw materials, including plant tissue and storage samples, help understand size, defects, sugars, and solids in potatoes.
- Handling Customer Complaints: Complaints come from various sources like direct feedback, store operators, sales teams, social media, and a 1-800 number. The team investigates and resolves issues by checking production records and communicating with manufacturing teams.
- Using Technology: Advanced technology like sorters and scanners helps identify and manage defects in potatoes, ensuring consistent quality.
- Quality Certifications: Facilities follow certifications like the BRC audit to ensure food safety. Customer-specific audits and internal checks also help maintain quality.
- Continuous Improvement: The company takes contamination seriously and uses customer feedback to improve. The QA team works to fix issues and enhance product quality.
Disclaimer
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