The biggest threat to a trade business’s profit usually isn’t a lack of work – it’s the dozens of small, everyday breakdowns (missed info, poor scheduling, incomplete job notes, delayed invoicing) that quietly compound until they show up on the P&L with no obvious cause. In this episode, Stefan sits down with Milan Kumar from Simpro to unpack why growth outpaces a business’s ability to “remember what it knows about itself,” where trade businesses are unknowingly leaking money, and how Simpro’s new AI layer – Simpro Lightning – is designed to close those gaps without asking owners to change how they run the business.