Sydology 101

Sydology 101
Podcast Description
On Sydology 101, Sydney and her guest discuss the unique challenges of the dental industry, focusing on empowering leaders to inspire their teams, fostering stronger collaboration between front office staff and dentists, and uniting everyone around shared goals to drive practice success.
Podcast Insights
Content Themes
Focuses on leadership empowerment, team collaboration, and practice success within the dental field, with episodes covering topics like overcoming communication barriers between front office staff and dentists and strategies for uniting teams around shared goals.

On Sydology 101, Sydney and her guest discuss the unique challenges of the dental industry, focusing on empowering leaders to inspire their teams, fostering stronger collaboration between front office staff and dentists, and uniting everyone around shared goals to drive practice success.
Broadcasting from the Thrive event in Las Vegas, Sydney chats with the incomparable Dr. Mark Costes in an insightful conversation about the evolution of leadership, operations, and coaching in the dental space. Sydney brings her signature humor, authenticity, and expertise to the mic as they reminisce on their history and dive into the impactful work happening at the Dental Success Network, Front Office Academy, and FOA Coaching.
What You’ll Learn in This Episode
Sydney’s Role as Executive Director of DSN
- How she juggles leadership across DSN and FOA Coaching
- The power of executing big ideas from Mark, Addison, and Michael across multiple companies
- Operating efficiently with a lean but powerful team (12 for DSN, 4.5 for FOA)
- Managing support for 2,000+ docs and up to 20,000 team members with clarity and cohesion
The Vision Behind FOA Coaching
- Why FOA Coaching was born to bridge the knowledge and communication gap between office managers and practice owners
- Real-life stories of misaligned expectations and how clear communication transformed outcomes
- The concept of productive schedules vs. just full ones—and why understanding this matters
Empowerment, Not Abdication
- How Sydney reframes the office manager role into office leadership
- The difference between telling team members what to do vs. empowering them with intent and clarity
- Leadership through mentorship, not micromanagement
FOA Coaching Programs & Events
- Monthly mentorship, office hours, webinars, and regional events
- Live workshops that blend lecture, KPI deep-dives, and practical takeaways
- Launch of a new 12-week leadership course starting May 4: KPIs, phone skills, communication, and more
Hot Topics for Office Leaders
- Leading systems and team culture with clarity
- Teaching team members how to think like owners
- Encouraging vulnerability and accountability (even when mistakes happen)
- Sydney’s favorite motto: WWMD – What Would Mark Do?
Learn More & Get Involved
- 🚀 DSN: www.dentalsuccessnetwork.com
- 🚀 Listen to the Dentalpreneur Podcast with Dr. Mark Costes wherever you get your podcasts.
- 🚀 FOA Coaching: www.FOACoaching.com
- Join the DSN community and explore Front Office Academy resources to elevate your entire practice team.
🎧 Don’t forget to subscribe, share, and leave a review if you loved this episode!

Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.