Show Notes

Welcome back to another episode of Sydology 101, where we talk honestly about what’s actually happening inside dental practices.

This episode started as a conversation about building a front office that “runs itself”… and quickly turned into something much deeper: leadership, ownership, communication breakdowns, and why so many leaders feel exhausted, interrupted, and stuck repeating themselves all day long.

This is for anyone who’s ever thought:

• “Why do they keep coming to me for everything?”
• “Why does everything fall apart when I’m gone?”
• “Am I leading… or babysitting?”

In This Episode, We Explore:

• Why repeating yourself is a leadership signal, not a team failure
• How leading with curiosity instead of correction changes everything
• The difference between a training issue vs. a performance issue
• When it’s time for support, and when it’s time for a PIP or a hard decision
• Why most interruptions are really missing systems, not incompetence
• How to stop being the default answer for every question in the office
• How personality types and communication styles directly affect execution
• What it actually means to empower your team to think like you
• How to communicate with doctors without it sounding like complaining
• Why strong office managers lead with empathy and evidence

The Big Takeaway

A front office doesn’t “run itself” because you trained harder or wrote more SOPs.

It runs itself when:

• Expectations are clear
• Communication is tailored
• Decision-making is defined
• Team members feel safe thinking for themselves
• Leaders stop rescuing and start coaching

Tools Mentioned in This Episode

• 16 Personalities (Myers-Briggs style)
  👉https://www.16personalities.com
• Love Languages (for understanding motivation & feedback)
  👉https://5lovelanguages.com
• DISC Assessment
  👉https://www.discprofile.com/

What’s Next:

• Join our Upcoming Events
• Join the 12 Week OM and Lead Course
• Book a discovery call with Sydney!