Cyber Insurance News
Cyber Insurance News
Podcast Description
The leading pure-play source for cybersecurity insurance news, insights and data, Cyber Insurance News (CIN) is produced by a team of award-winning journalists with decades of reporting experience, along with deep cyber and financial expertise and networks.
Martin Hinton is your host and the Executive Editor of Cyber Insurance News. He is an award-winning journalist and storyteller with broad experience and a proven ability to distill complex ideas into compelling and impactful narratives across video, print, and digital media
Podcast Insights
Content Themes
The podcast focuses on cybersecurity insurance, small business vulnerability, and the evolving landscape of cyber threats, with episodes covering topics such as ransomware risks, the role of cyber insurance in business resilience, and discussions about national cybersecurity standards.
The leading pure-play source for cybersecurity insurance news, insights and data, Cyber Insurance News (CIN) is produced by a team of award-winning journalists with decades of reporting experience, along with deep cyber and financial expertise and networks.
Martin Hinton is your host and the Executive Editor of Cyber Insurance News. He is an award-winning journalist and storyteller with broad experience and a proven ability to distill complex ideas into compelling and impactful narratives across video, print, and digital media
In this episode, Martin Hinton speaks with Kelly Miller from FTI Consulting about the intricacies of cyber incident response and the critical role of communication during crises. They discuss the importance of establishing processes, understanding stakeholder dynamics, and the human element in crisis management.
Kelly emphasizes the need for transparency, effective internal communication, and the value of preparedness through tabletop exercises. The conversation highlights common mistakes organizations make during incidents and the significance of crafting consistent messages while navigating legal and media relations.
Takeaways
- Communication is a risk control, not just PR.
- Over-promising can lead to loss of trust.
- Establishing processes is crucial in the first hour.
- Trust is foundational in crisis management.
- Preparedness can save money in the long run.
- Words matter, especially in legal contexts.
- Transparency is key to maintaining trust.
- Internal communication must be disciplined.
- Recovery narratives should reassure customers.
- Tabletop exercises help build muscle memory.
”The worst thing is over-promising.”
”Over-promising sets the wrong tone.”
”Transparency is crucial for trust.”
Chapters
00:00 Introduction to Cyber Incident Response
02:52 The First Moments of a Cyber Breach
05:39 The Importance of Communication in Crisis
09:06 Establishing Effective Processes
12:02 Understanding Stakeholder Dynamics
14:59 The Human Element in Crisis Management
17:57 Mapping Stakeholders and Key Messages
20:53 Legal and Insurance Considerations
23:58 Navigating Media Communications
26:45 The Role of Internal Communications
29:46 Maintaining Message Discipline
32:47 Recovery and Future Preparedness
34:18 Crafting a Recovery Narrative
38:28 The Importance of Practice and Preparation
46:30 Tabletop Exercises: The Scrimmage of Crisis Management
56:42 Words Matter: The Impact of Language in Crisis Communication
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