Psycho Hospitality
Psycho Hospitality
Podcast Description
Psycho Hospitality: Behavioral Insights for Luxury Hospitality flips the script on traditional guest experiences, revealing the psychology behind what makes a stay truly unforgettable. Hosted by applied creativity and hotel marketing experts Kim Bagayawa and Mike Dell of The Essential Hotelier, along with behavioural science whiz George Quicksmith of Quicksmith Consulting, we dive headfirst into the art and science of high-end hospitality.We believe that while hotels compete fiercely on tangible luxuries—beds can only be so soft, desserts so sweet, and infinity pools so ... infinite — the next level of luxury lies in the mind. From the Peak-End Rule to Loss Aversion & Uncertainty, we decode the principles that get inside guests' heads. Each episode explores how a deep understanding of human behaviour can elevate hospitality from good to mind-blowing, transforming simple stays into extraordinary experiences. If you’re a boutique hotelier, marketer, or industry leader, the Psycho Hospitality podcast offers practical tips for creating extraordinary stays that guests will rave about.Because it's not just hospitality, it's Psycho Hospitality.Subscribe to Psycho Hospitality wherever you get your podcasts. Hosted on Acast. See acast.com/privacy for more information.
Podcast Insights
Content Themes
The podcast focuses on behavioral insights related to luxury hospitality, covering topics such as the Peak-End Rule, cognitive overload, and the importance of clarity and predictability in guest experiences. For instance, episodes reveal how enhancing first impressions and managing uncertainty can elevate stays, while another explores simplifying guest interactions to combat cognitive overload.
Psycho Hospitality: Behavioral Insights for Luxury Hospitality flips the script on traditional guest experiences, revealing the psychology behind what makes a stay truly unforgettable.
Hosted by applied creativity and hotel marketing experts Kim Bagayawa and Mike Dell of The Essential Hotelier, along with behavioural science whiz George Quicksmith of Quicksmith Consulting, we dive headfirst into the art and science of high-end hospitality.
We believe that while hotels compete fiercely on tangible luxuries—beds can only be so soft, desserts so sweet, and infinity pools so … infinite — the next level of luxury lies in the mind.
From the Peak-End Rule to Loss Aversion & Uncertainty, we decode the principles that get inside guests’ heads. Each episode explores how a deep understanding of human behaviour can elevate hospitality from good to mind-blowing, transforming simple stays into extraordinary experiences.
If you’re a boutique hotelier, marketer, or industry leader, the Psycho Hospitality podcast offers practical tips for creating extraordinary stays that guests will rave about.
Because it’s not just hospitality, it’s Psycho Hospitality.
Subscribe to Psycho Hospitality wherever you get your podcasts.
Hosted on Acast. See acast.com/privacy for more information.
Before a word is spoken, before a hand is shaken, their brain is already scanning:
Do I belong here? Am I seen? Is this the place I imagined?
This is the psychology of arrival. And it sets the emotional tone for everything that follows.
In this episode, we break down the first few seconds of the guest experience—and why they matter more than you think.
From scent and lighting to clipboard choreography and eye contact, we explore:
- How first impressions build—or break—emotional trust
- The hidden power of autonomy at check-in
- Why staff presence matters more than design perfection
- And how to create “Norm from Cheers” moments—even for first-time guests
Because in luxury hospitality, arrival isn’t about keys, forms, or flawless logistics.
It’s about the first moments of belonging.
Get it right, and you don’t just welcome someone.
You set the tone, earn their trust, and anchor the entire stay.
That’s not check-in. That’s brand-building in real time.
Hosted on Acast. See acast.com/privacy for more information.
Disclaimer
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